Public Engagement Manager

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu As the policy landscape evolves, so does the need for Instacart to deepen its grassroots presence across key regions of the country. This role is focused on expanding our public engagement footprint in the Midwest, mid-Atlantic, and the South — connecting with shoppers, customers, and community members who care about issues like protecting the independence and flexibility of app-based workers, preserving access to online savings for customers, and improving access to food security programs. Imagine yourself building a network of Instacart advocates in new markets, leveraging digital tools to drive engagement and shape public opinion, surfacing proactive organizing opportunities before they become reactive scrambles, and showing up with speed and precision when policy windows open. This is a role for someone equally comfortable building relationships in person as they are running a sophisticated digital engagement program — and who thrives at the intersection of community organizing and public policy. What you'll cook up in your first year • A structured cohort of Instacart shopper and customer advocates is established across priority Midwest, mid-Atlantic and Southern markets, with a consistent cadence of in-person and virtual touchpoints that build community, deepen relationships, and keep advocates informed and ready to act. • Digital organizing levers — email, SMS, organic social, and other channels — are fully utilized to drive grassroots engagement, with clear benchmarks in place to measure performance and campaign learnings applied continuously to improve outcomes. • Political and policy developments are monitored proactively, with strategic grassroots opportunities identified and surfaced to leadership before moments become reactive — not just executing on direction, but helping set it. • Close collaboration with the Federal Affairs team results in targeted grassroots engagement with federal stakeholders, with shopper, customer, and community voices woven into federal advocacy efforts. • Rapid response capacity is demonstrated through time-sensitive policy campaigns, with Instacart advocates mobilized quickly and effectively across multiple geographies. Must-have pantry staples (Minimum Qualifications) • 5+ years of experience in grassroots organizing, community engagement, digital strategy, political campaigns, or public affairs • Demonstrated ability to recruit, train, develop, and deploy advocate networks at scale — aligning stakeholders' interests with organizational priorities and designing opportunities that deepen long-term engagement • Subject matter expert on grassroots