NOC Engineer, Supervisor

About Highrise AI Highrise AI is a GPU-native infrastructure platform built for modern AI workloads. Designed for developers and enterprises operating in performance-critical and security-sensitive environments, Highrise delivers scalable GPU compute across dedicated clusters, managed cloud, and confidential environments. Highrise combines bare-metal performance with full-stack orchestration, API-driven access, and hardware-enforced isolation to support training, fine-tuning, and production-scale deployment of AI models. From reserved GPU capacity to enterprise-grade confidential compute, Highrise provides flexible infrastructure models tailored to the needs of builders operating at scale. Beyond infrastructure, Highrise integrates disciplined operations, advanced automation, and on-site engineering expertise to sustain high uptime and predictable performance across deployments. These capabilities extend beyond Highrise-owned fleets: through managed services, Highrise also operates third-party GPU hardware on behalf of customers and partners, applying the same operational standards to infrastructure it does not own. Highrise is a subsidiary of Hut 8 Corp., an energy infrastructure platform. Hut 8 integrates power, digital infrastructure, and compute at scale. Highrise serves as the compute and operations layer—designing, deploying, and operating next-generation GPU clusters from commissioning through production. ROLE OVERVIEW We are looking for hands-on network/systems engineers to provide oversight to our frontline NOC teams, ensuring we maintain the fastest response possible to service impacts affecting our AI cloud infrastructure 24x7. The successful candidate combines proven experience in high-stakes 24x7 environments, demonstrated technical aptitude, and excellent customer-facing skills. KEY RESPONSIBILITIES 24x7 Persistent Vigilance and Response • Provide oversight no NOC workflows to ensure critical issues are resolved with due urgency. • Manage impacts to compute, storage, and network resource pools to meet SLA commitments. • Respond to customer escalations during business hours and as part of a shared on-call rotation. • Lead incident management and drive impact prevention actions. Documentation, Enablement, and Collaboration • Create and maintain clear documentation, standards, and runbooks for your focus area. • Drive automation efforts to reduce toil and extend observability in your focus area. • Work directly with customers to understand how best to support their use cases, driving reliability and performance. • Bring the voice of the customer to product and platform teams to ensure we deliver the services and features they need. ABOUT YOU Education and Experience • College diploma or university degree in computer science, engineering, or related field, and/or equivalent work experience. • 5+ years experience with directly supporting customers using compute infrastructure at scale in 24x7 environments. • 5+ years hands-on experience in network and systems operations in large scale compute environments. • Experience supporting OpenStack or similar open cloud platforms, or strong adjacent experience with modern private cloud stacks a plus. • Solid understanding of network technologies including VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies, routing, switching, and load balancing. Core Competencies • Strong analytical and problem-solving abilities, with high attention to detail. • Effective at prioritizing and executing tasks in a high-pressure environment. • Strong customer service orientation and a demonstrated willingness to help internal and external stakeholders. • Highly self-motivated and directed, with a bias toward ownership and outcomes. • Excellent written and verbal co