Design Operations Lead

Job Title: Design Operations Lead Location: London, Hybrid (3 days in office) About Gen: We're not just a company; we're a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner, unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we've built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you're thriving, you're unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn't some distant reality, it's the world we live in, and we're ready for it. If you're ready to push boundaries and be part of something bigger, join #TeamGen. How We Work: Our hybrid work style (3 days in the London office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it's flexible enough to give you the space to do your best work. About the Role: As a Design Operations Lead you will support the day-to-day operations of Gen's global product design organisation. You will work alongside product designers, researchers, design leaders, and cross-functional partners to improve the workflows, tools, and systems that help teams do their best work. You will bring structure to planning, delivery, handoffs, reviews, and team rituals. By making ways of working clearer and easier to scale, you will help the design organisation operate with greater visibility, consistency, and focus and help teams deliver better outcomes for our customers. About the Team: You will be part of a global product design organisation working across Gen's family of digital safety brands. The team brings together product designers, researchers, design leaders, and cross-functional partners who collaborate to solve meaningful problems for people navigating the digital world. Design Operations sits at the centre of this network, helping teams connect their plans, tools, rituals, and documentation so that creative work can move forward with less friction. Key Responsibilities: • Drive and facilitate core planning and collaboration cadences, including sprint planning, milestone reviews, retrospectives, and design critiques • Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies that improve visibility and reduce friction • Partner with design leads to create clear timelines, milestone plans, and delivery checkpoints that support accountability and informed decision-making • Own and evolve project-tracking systems such as JIRA and Figma ensuring they remain useful, current, and aligned to team needs • Maintain team documentation, briefs, review records, and other operational resources so that information is easy to find and act on • Create structure around design handoffs, stakeholder reviews, and team rituals to empower designers and improve cross-functional collaboration • Support continuous improvement through feedback loops, retrospective facilitation, and structured iteration on processes and ways of working About You: You are a thoughtful organiser who understands that strong operations should enable great design, not get in its way. You are comfortable bringing clarity to complex work, coordinating across different perspectives, and improving processes in a fast-moving environment. You have a genuine appreciation for design and can build trust with creative, technical, and business partners. Education: a degree or equivalent practical experience in design operations, UX, project or programme management, business, or