Senior/Staff AI Engineer - Remote Care (x/f/m)
Doctolib B.V. · 🌍 Milano, Milan, Italy
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About the role
Set a new pulse for healthcare! We are looking for a Senior or Staff AI Engineer to join the Remote Care stream at Doctolib. Your mission will be to build AI-powered tools that transform how healthcare professionals deliver care beyond in-person encounters — from intelligent patient messaging to telehealth experiences. You will work in a feature team developing agentic systems across the Patient Messaging platform and Telehealth software, contributing directly to reducing care team workload and improving patient access to continuous care. Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients. What you'll do Your responsibilities include but are not limited to: • Design, ship, and operate production-grade agentic systems powering Remote Care stream products, with strong observability, fallback mechanisms, and fail-safe behaviors • Build and improve AI agents, orchestration systems, and core agentic capabilities including memory, reasoning, tool adapters, and multi-agent coordination • Partner with Machine Learning Engineers to design and implement evaluation pipelines, security/safety guardrails, and metrics — taking ownership of operational AI projects as data science teams focus on exploratory research • Own performance, observability, and security: monitoring dashboards, SLO/SLI definition, and security posture, with a particular focus on medical data sensitivity • Contribute to full-stack development when needed to deliver end-to-end features for healthcare professionals • Mentor and enable software engineers to build confidently in an agentic AI world Who you are Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You'll be a great fit if you: • Have 4+ years of experience as a software engineer, with hands-on experience in AI/ML systems, including going through the full lifecycle of an AI product from evaluation and launch to production iterations • Have 2+ years of experience working with Python and are comfortable with AI/ML engineering practices including automated testing, CI/CD, and DevOps ("you build it — you run it") • Are comfortable with full-stack development and not afraid to dive into React/TypeScript or Kotlin to ship end-to-end features • Are product-oriented and comfortable guiding your teammates to suggest trade-offs that balance business needs with technical constraints • Are fluent in English in your day-to-day work with the team It would be fantastic if you: • Have experience building multi-agent systems or working with agent development frameworks • Have worked on AI products for enterprise or professional users • Have experience in the medical domain, healthcare tech, or regulated AI-based SaMD (Software as Medical Device) Life at Doctolib Tech • Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements. • Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native. • We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here . • We also invest in open, applied AI research. For example, our DoctoBERT project introduces open-source medical language models trained for French clinical text, with applications in named entity recognition, classification, and retrieval. Read the DoctoBERT practical guide to learn more about how we bring deep AI research into practical healthcare applications. Want to learn more about our tech culture and environment? Visit the Doctolib