Implementation Consultant II, Construction

Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com . __________________________ Built Technologies is transforming how capital moves through construction and real estate finance - one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward. The work we do here is not abstract; it has a direct and material impact on how capital flows and how real estate gets built. Our Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone or walks away. As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence; owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates. You bring a track record of successful go-lives, strong client relationships, and the judgment to navigate novel challenges without constant direction. This role supports owners, developers, and general contractors and is especially well suited to someone who brings construction context plus the ability to learn and deliver software. Our Guiding Principles • Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly. • Help Customers Win. We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions. • Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day. • Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked. • Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event. What You'll Do • Lead complex implementations for owner, developer, and general contractor clients - managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes. • Conduct discovery and planning sessions with client stakeholders, translating strategic business goals and workflows into actionable implementation roadmaps. • Manage escalations and navigate organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority. • Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team. • Contribute to cross-functional initiatives with Sales, Product, and