Senior DevOps Engineer

Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence. If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you! Job title Senior DevOps Engineer (Remote) Team Engineering Department function The Engineering Department is crucial in designing, developing, and maintaining our company's software products. Our department manages critical areas such as development, infrastructure, operations, quality assurance, and product management, collaborating to provide reliable, secure, and scalable technology solutions. Our primary objective is to build and sustain software products that satisfy customer needs and align with our long-term business strategy. The department is instrumental in researching and integrating new technologies to enhance our internal products and operations. We are also responsible for ensuring our products meet the company's IT, information security, and compliance program requirements. Department Responsibilities • Providing the strategic technical direction for the business • Architecting, developing, and maintaining Documo’s software product catalog in collaboration with the Product Team, internal stakeholders, and customers • Ensuring technology solutions meet high standards for reliability, security, and scalability • Maintaining technical documentation and procedures to ensure the effective development, maintenance, and support of software products • Researching and implementing new technologies that improve internal operations • Implementing requirements to satisfy information technology, information security, and compliance programs • Providing escalated technical support to customers and internal stakeholders as needed Reports to Engineering Manager, DevOps Direct reports None Key Relationships Internal: Applied AI, Customer Success, Development, Information Security, Product Management, Quality Assurance, System Architects External: Cloud and tooling vendors, compliance auditors, and customer technical stakeholders as needed for escalations and integrations Role Purpose The Senior DevOps Engineer designs, builds, and operates the cloud platform that runs Documo's document processing and fax products, including the infrastructure behind our AI and machine learning services. You will own how code gets from a pull request to production, how production stays healthy, and how the platform scales securely as our product catalog and AI workloads grow. You will bring 6+ years of DevOps, site reliability, or platform engineering experience, use AI tools in your daily work, treat infrastructure as a product, and act as a technical lead who mentors other engineers. This role can be up to 10% customer-facing, mainly escalations, connectivity and integration discussions, and security reviews. Why join Documo? • Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match. • Annual bonus program based on role and company performance. • Annual performance reviews with merit increases. • In-person company kick-off to connect, collaborate, and celebrate. • Equity opportunities to grow with us. • Flexible remote work that fits your life, plus flexible paid time off. • Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP). • Be part