IT Support Technician – L1 Resident Engineer (M/F/X)

As L1 Resident Engineer, you are the first point of contact for all IT incidents and requests on site. You combine deskside support and helpdesk. User support • Provide Level 1 IT support, on site and remotely, to employees at the Liège site • Diagnose and resolve common incidents: laptops, desktops, monitors, docking stations, printers, headsets and peripherals • Support Windows 10/11 and Microsoft 365 environments (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), as well as basic application support • Resolve basic connectivity issues (LAN, Wi-Fi, VPN) • Support meeting rooms and videoconferencing equipment (Teams, cameras, microphones, screens) Access and security • Manage access: accounts, password resets, MFA and authentication, in line with security procedures • Apply IT security policies and immediately report any suspicious incident (phishing, malware, unauthorised access) Hardware and lifecycle • Install, configure and prepare IT equipment (PCs, iOS/Android mobile devices, peripherals) • Handle IT onboarding and offboarding of employees (workstation preparation, handover and collection of equipment, access rights) • Keep the IT inventory up to date and coordinate replacements, warranties, repairs and disposals • Tickets, escalation and coordination • Log, prioritise, track and close tickets in the ITSM tool (ServiceNow, Jira Service Management…) • Escalate complex incidents to L2/L3 teams with a full diagnosis, and follow them up in line with SLAs • Act as the link with central IT teams, service providers and external suppliers • Inform local management of major incidents or service interruptions • Contribute to IT documentation (knowledge base, procedures, troubleshooting guides) You are not just a ticket-taker: you are the local IT point of reference and help ensure the continuity of the site's IT services. THE TEAM & THE MANAGER Based at the Liège office, you report directly to the Station Manager, Pierre Jeurissen. You work closely with SAL International's IT teams in Belgium and Saudi Arabia. Essential • Bachelor's degree or equivalent technical qualification in IT • At least 2 years' experience in helpdesk, service desk, desktop support or field support • Fluent French and English, both spoken and written • Strong command of Windows 10/11 and Microsoft 365; basic knowledge of Active Directory / Entra ID (Azure AD) and MFA • Basic knowledge of networking (TCP/IP, DNS, DHCP) and cybersecurity Assets • Knowledge of Arabic • Experience as a Resident Engineer / Onsite Support Engineer • Experience in the aviation or logistics sector, in an international environment • IT certifications (CompTIA A+, ITIL Foundation, Microsoft…) Soft skills • Customer focus and service mindset • Autonomy and rigour in incident management • Clear communication with non-technical users • Hands-on, proactive attitude