Jobs / United States / Mayflower Netherlands B.V.

Mayflower Netherlands B.V.

Technical Support Specialist

Remote job · Remote · region not stated Posted 3 months ago

Apply on employer site ↗ Tailor my CV first Source: Company careers site

Optional: we can tailor a CV and cover letter for this job from your real experience first (the first one is free).

Where you can work from

Location not specified

The listing does not say where you can work from. Missing information is not the same as worldwide: check before applying.

The company's headquarters is not the same as where you may work from. Visa sponsorship only matters if you would relocate; see below.

Visa sponsorship, if you would relocate

Sponsorship verdict

No sponsorship evidence yet

No government record and no wording either way. Not a refusal: ask the recruiter.

  • No government sponsor record hereThis employer does not appear with approvals in the government data SponsorApply holds.
  • The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
  • No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area.
  • Confirmed live todayWhen a source last listed this job as open.
Details and sources
No salary bar for this route
H-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.

US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).

A verdict summarises public evidence. It is not legal advice and never a guarantee: the employer and the immigration authority decide. Sign in to factor in where you can already work.

Before you apply

Sponsorship unknown

No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.

These come from the posting’s own wording. Read the original listing to confirm. See better-fit alternatives →

About the role

Our team is developing a payment gateway for accepting funds from users on behalf of merchants, as well as sending funds from merchants to users. The system involves storing user payment data and is subject to PCI DSS compliance. It contains multiple integrations with payment systems, providers, and other gateways and processors, including 3DS. We are looking for a Technical Support Specialist to join our Product team and support merchants using our payment orchestration platform. This role combines technical troubleshooting, merchant support, payment operations, and platform analysis. The ideal candidate is comfortable working with transaction data, logs, APIs, and databases while collaborating closely with merchants and internal teams. The Technical Support Engineer will act as the first technical escalation point for merchant-related issues and help ensure a smooth merchant experience across the platform. Job Responsibilities • Investigate and resolve merchant-reported issues related to payment processing, including failed transactions, decline reasons, and routing behavior; • Query databases and analyze logs/system events to identify root causes of technical issues; • Validate processor responses, webhook behavior, and merchant configurations (routing, fraud rules); • Support merchant onboarding, go-live activities, and payment method configuration; • Monitor and investigate approval rate anomalies and processor-specific issues; • Escalate complex cases appropriately — onboarding issues to the Lead Solution Engineer, processor issues to the Integration Team, product defects to the Product Team; • Maintain troubleshooting guides, knowledge base articles, and document recurring issues for process improvement.

Apply on employer site ↗