Customer Success Consultant (Dutch speaking)

Who we are: At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services. Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care. OpenUp was ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025 and is continuously growing. We are expanding our international teams and we are searching for like-minded talent. We are already serving 2000+ companies (e.g. Rabobank, Deloitte, Decathlon, KPMG, and BAM), through which 600K+ employees have access to our product. About you: You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships. Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services. With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction. The role: • Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion • Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts • Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations • Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth • Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey • Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services What you'll bring to the team: • 3+ years' experience in either HR, Sales, Customer Service/Success or related role • Skilled in engaging with and influencing stakeholders at various levels • Ability to understand and leveraging customer success metrics and engagement indicators • Ability to handle multiple projects and priorities in a dynamic environment • Strong project management and organizational skills • High positive energy with exceptional communication and interpersonal skills • Interest - and experience - in leveraging AI to be effective and efficient in your work • Background in mental health advocacy or related fields is an ideal • Prior experience in a fast-paced, growth-oriented company is a plus • Fluent English and Dutch language skills are a must-have What we'll offer you in return: Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament! • 27.5 vacation days per year • €1500 annual personal development budget • ClassPass: we contribute towards your membe