UX Research Programs & Operations (Zurich)

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About the role

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission UX Research at GetYourGuide is responsible for understanding all the users we serve, the problems we solve for them, and maximizing their trust, so that decisions across product, design, and business are grounded in evidence rather than assumptions. The team combines hands-on research with the systems, tools, and processes that enable researchers and cross-functional partners to move faster and act on insights with confidence. Within the Product and UX organisation, the Research Programs & Operations function owns the infrastructure behind that work: knowledge management, recruitment, tooling, and governance. This role will sit at the center of that function, building the programs and AI-assisted workflows that let the wider research practice scale without sacrificing quality. Your mission • Design and maintain the systems, tools, and programs that help researchers and cross-functional partners turn evidence into decisions at scale, covering knowledge management, recruitment, self-serve research, tooling, and governance. • Spot and build AI-powered workflows that speed up the research and design process, from intake and participant recruitment through synthesis, rollout and activation. • You work confidently with senior stakeholders on feasibility and trade-offs, turning research into decision-ready outputs, not open-ended discussion. Builds sticky artifacts (concept visuals, posters, prototypes, one-pagers) that make ideas land. • Help run team meetings, discovery workshops or related forums that surface operational gaps early, size up resourcing needs, and inform the team's roadmap. • Advise stakeholders on the appropriate processes or tools for their specific problem and help new teams adopt these systems, e.g., by organizing training sessions. • Take ownership of ongoing research tool screening, vendor onboarding, security assessment, negotiations, access management and org-wide trainings. • Work across product, design, marketing, and business teams to shape the end-to-end customer experience, help and track the research team, tying findings back to business outcomes and KPIs. What you need to be successful • 5+ years of experience in UX Research, UX Strategy, or UX Program Management in a tech organization, including exposure to research-specific operations. • A track record of building research systems and user panels that hold up at scale without compromising quality. • Refined operational know-how across qualitative incl. unmoderated interviews and quantitative research methods and choosing the right level of rigor for the situation. • A history of shifting major program-related decisions at the senior stakeholder level, through communication program innovation, not just reporting findings. • Skill in independently visualizing direction—through sketches, prototypes, service blueprints, or AI-assisted outputs—paired with a clear, hands-on point of view on how AI should reshape research workflows. • Familiarity with research ethics, accessibility frameworks, customer relationship (CRM), consent (NDAs), and related policies (GDPR, e-privacy, DSA, WCAG, etc.) • Solid business judgment (b2c, ideally also b2b), able to tie research to trade-offs and commercial impact. • Sound e

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