People Operations & Automation Specialist

TicketSwap is on a mission to be the experience marketplace every fan loves. By bringing fans and experiences together on our marketplace, we enable fans to go to more events they love and support organisers in building lasting success. Today, more than 20 million fans across 42 countries use TicketSwap. Behind that marketplace is an international team of more than 200 people, and as we grow, our People operations need to grow with us. We’re looking for a People Operations & Automation Specialist who can keep our day-to-day People operations running smoothly while finding smarter ways to work. If you enjoy creating structure, helping colleagues and asking “could we make this simpler?”, you’ll have plenty to get stuck into here. What you’ll do You’ll combine hands-on People Operations with process improvement and automation. You’ll own important parts of the employee lifecycle, making sure the basics are done accurately and reliably, while looking for opportunities to remove repetitive work and build more scalable processes. The team you’ll join is the following: Director of People, People Business Partners, Office Manager, System Administrator and Corporate Recruiter. Your responsibilities will include: • Own day-to-day People operations across the employee lifecycle, including preboarding, onboarding, offboarding, employee changes, HR documentation, visa requests and extensions, and employee data. • Be a helpful first point of contact for colleagues with questions about People policies, benefits, leave, payroll and other employment-related topics. • Maintain accurate employee information in Personio and our other People systems, with a strong focus on data quality, privacy and GDPR compliance. • Support the monthly payroll process together with our external payroll partner, making sure changes are processed accurately and on time. • Map and improve our People processes, using automation and better connections between systems such as Personio, our ATS and Notion to reduce manual work, simplify workflows and improve data consistency. • Create and improve templates, dashboards, reporting and documentation so information is easier to find and our operations are more transparent. • Monitor existing automations and workflows, fixing issues and improving them as our organisation and processes evolve. • Partner with People Business Partners, IT and Finance to build processes that are practical, compliant and able to scale with TicketSwap. • Help colleagues in the People team understand and use new tools and automations, so improvements become part of how we work rather than depending on one person. • Contribute to broader People & Culture projects, from employee experience and engagement initiatives to supporting recruitment during busy hiring periods.