Senior Platform Engineer

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role We are looking for a Senior Platform Engineer to join the Workload team within the Veeam R&D Department. You will own critical observability infrastructure, drive incident response maturity, and help scale proactive support capabilities as operational accountability . What You’ll Do • Design, build, and maintain observability pipelines using the Elastic Stack (Elasticsearch, Kibana, Fleet) across Azure and AWS workloads • Develop and own SLO/SLI dashboards and error budget reporting for BaaS platform services • Respond to and lead incident response for distributed, multi-tenant cloud workloads; own runbook creation, maintenance, and continuous improvement • Build and refine proactive support tooling, including pattern analysis, tenant correlation dashboards, and baseline deviation alerting, to reduce reactive support burden • Manage and maintain Elastic Fleet agent policies, enrollment health, and log streaming pipelines across Azure and AWS worker fleets • Partner with SRE, R&D, and Proactive Support teams to close observability gaps, including tenant identification workflows and admin portal integrations Technologies we work with • ⁠Elastic Stack — Elasticsearch, Kibana, Elastic Fleet, KQL, Query DSL • Azure Kubernetes Service (AKS), Azure Container Apps, VMs • Azure Security — Entra ID, Managed Identities (user/system assigned), App Registrations, Key Vault • Infrastructure as Code — Azure Bicep, Terraform, or Pulumi • CI/CD — Azure DevOps, GitHub Actions • ITSM tooling — ServiceNow, Salesforce, Jira, Incident.io (for tenant and incident workflows) What You’ll Bring • 8+ years of experience in cloud platform engineering, SRE, or infrastructure roles supporting commercial SaaS products • Deep hands-on experience with Elastic Stack: Building dashboards, writing KQL/Query DSL, managing Fleet • Proven experience operating and troubleshooting distributed, multi-tenant workloads on Azure and/or AWS • Strong understanding of Azure cloud services: AKS, Entra ID, Key Vault, Service Bus, Cosmos DB, Private Endpoints, etc. • Experience with incident response in production cloud environments, including runbook development and post-incident review • Experience with IaC tools (Azure Bicep, Terraform) and CI/CD pipelines (Azure DevOps, GitHub Actions) • Strong scripting skills in Bash, Python, or PowerShell • Ability to work cross-functionally with SRE, product, and customer-facing support teams Bonus Skills • Familiarity with Veeam Data Platform products What You'll Get • 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical coverage for you and up to four dependents • Life, accident, and disability insurance with enhanced coverage • Annual flexible wellbeing allowance for physical and mental wellness • Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice • Meal, fuel, and transportation benefits based on work arrangement • Daycare reimbursement and safe cab facility for eligible employees • Opportuni