Senior Project Manager (Professional Services)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role Veeam is seeking a Senior Professional Services Project Manager to lead the planning, governance, and successful delivery of Veeam product deployment projects and professional services engagements for our customers. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution across onboarding, implementation, consulting, and technical advisory engagements, ensuring predictable outcomes, strong customer experience, and delivery quality. This role owns project timelines, coordinates cross-functional and partner resources, and ensures projects are delivered on time, within scope, and to a high quality standard. In addition to deployment projects, the role manages customer infrastructure and Veeam product Health Check engagements, ensuring customers receive structured, well-governed assessments of their environments and clear, actionable outcomes. The Senior Professional Services Project Manager partners closely with Solution Architects, Technical Account Managers, Support, Sales, Customer Success, and partners to keep engagements on track, aligned to business goals, and to drive customer value realization and Professional Services growth. What You’ll Do Project & Program Delivery • Manage the end-to-end lifecycle of Veeam product deployment projects and professional services engagements, including scoping, planning, execution, and closure. • Own delivery of professional services engagements, including onboarding, implementation, consulting, and technical advisory. • Manage multi-workstream engagements, building and maintaining project timelines, milestones, resource plans, and dependencies, proactively identifying and resolving schedule risks. • Establish and enforce project governance, including status reporting, change control, RAID (Risks, Assumptions, Issues, Dependencies) logs, and steering committee cadence. • Provide technical oversight across data protection, virtualization, and cloud environments throughout the engagement lifecycle. Customer & Stakeholder Engagement • Serve as the primary point of contact for customers throughout the engagement lifecycle, ensuring alignment on scope, timelines, deliverables, and success criteria. • Build strong stakeholder relationships across customers, partners, and internal teams, driving alignment and accountability for delivery outcomes. • Support rollout plans, enablement, and adoption activities to help customers realize value from their engagements. • Identify and support follow-on opportunities in collaboration with Sales and Customer Success. • Health Check & Infrastructure Assessment Management • Plan and manage Customer Infrastructure and Veeam Product Health Check projects, coordinating technical resources and ensuring assessments are delivered on schedule. • Track findings and recommendations from Health Check engagements through to customer sign-off and, where applicable, follow-on remediation or project scoping. Cross-Functional Coordination • Coordinate and manage partner resources engaged on deployment projects, ensuring alignment with project scope,