Technical Complaint Investigator

📣 Join ViCentra – Empower Bold Change in MedTech 📍 Location: Utrecht 💼 Hybrid or On-site 🌍 Making Every Move Matter At ViCentra, we’re on a mission to make living with diabetes easier, by designing simple, beautiful, and effective solutions that fit people’s lives not the other way around. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make. We believe that when ambition meets purpose, remarkable things happen. If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. 🚀 👩💻 Your Impact No complaint is too big or too small to matter. As a Technical Complaint Investigator, you ensure that every signal is taken seriously and every issue is fully understood. You are the person who looks beyond the symptom to uncover what is truly happening at product, system, and process level. By diving deep into investigations and working closely with R&D, Manufacturing, Quality, and suppliers, you turn real‑world feedback into safer products, smarter designs, and continuous improvements that protect patients and strengthen trust in everything ViCentra delivers. 🔧 What You’ll Take On In this role, you will take ownership of both routine and complex complaint investigations, including: • Supporting the investigation of “normal” complaint cases and product send-backs to maintain a strong investigation baseline. • Performing root cause investigations on returned products, going hands-on where needed to truly understand what is happening at pump level. • Working closely with R&D, Operations, Manufacturing, Quality, Customer Care, and suppliers to investigate issues end-to-end. • Managing and interpreting feedback from suppliers , integrating external input into structured investigations. • Recording, tracking, and communicating investigation findings clearly via Salesforce and internal complaint systems. • Balancing technically complex investigations with necessary administrative work, understanding that compliant documentation is an essential part of impact. • Supporting the team as complaint volumes grow, proactively contributing to process improvements and scalability.