Administrative Assistant I

Union: Non-Union Number of vacancies: 1 New or Replacement Position: New Site: Princess Margaret Cancer Center  Department: Surgical Oncology Work Model: On-Site Reports to: Urology Division Head   Hours: 30-35 hours per week Salary: $23.14–28.92 per hour Shifts: Weekdays; Monday - Friday Status: Casual Closing Date: October 25, 2026 Position Summary The Administrative Assistant I is expected to exercise sound judgment, initiative, and a degree of independence in the performance of administrative and secretarial duties. The incumbent is responsible for providing efficient administrative, reception, scheduling, and referral support to multiple physicians within the Division of Urology. The incumbent will collaborate closely with clinical and other administrative team members and provide cross-coverage for administrative colleagues within the division as required to ensure continuity of operations and exceptional patient care. Duties • Coordinating and managing patient referrals and related documentation. Scheduling/rescheduling of patient appointments, responding to patients' general inquiries, cancelling patient appointments, and completing reminder communications for scheduled patients. • Scheduling and coordinating patient appointments, diagnostic tests, procedures, and surgeries using EPIC and other applicable systems. • Responding to patient inquiries in a professional, courteous, and timely manner. • Surgical time scheduling, waitlist management.  • Managing and maintaining physician and clinic schedules, calendars, and appointment bookings. • Preparing, processing, and maintaining correspondence, reports, forms, and other documentation. • Organizing, maintaining, and retrieving electronic and paper-based records in accordance with organizational policies and privacy requirements. • Performing clerical and administrative support functions as assigned.  • Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN including registering patients, as needed, in UHN’s EPIC EMR (Electronic Medical Record) system • Follow-up and upload documentation following patient consults with clinicians, nurse coordinators, and allied health, including transfer of notes back to referring clinician • Provide backup/cross-coverage support as a member of an operational administrative team  • Ability to support physicians in various office locations (i.e. Walk between UHN sites for assigned duties) • Completion of Secondary School or recognized equivalent • Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent • Some related administrative support experience • Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required • Excellent interpersonal, verbal and written communication skills • Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred • Experience working in a health care environment is an asset • Fluency in a second language is considered an asset (e.g., French) • Knowledge of medical terminology is an asset  • Excellent organizational and time management skills • Ability to work well under pressure and use good judgment in assessing difficult situations • Able to operate effectively in an interdisciplinary team Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout you