Patient Flow Coordinator

Union: NOWU Number of Vacancies: 1 Replacement or New: Replacement Site:  Princess Margaret Cancer Centre Department:  Outpatient Clinics - Float - (GI/GU/Thoracic/Sarcoma/CNS/Ocular POD) Reports to:  Nurse Manager Salary:  $28.10 - $29.84 per hour (start rate non-negotiable) Hours:  37.5 hours per week Shifts:  Variable as required  8:30 a.m. to 4:30 p.m., 8:45 a.m. to 4:45 p.m., or 9:00 a.m. to 5:00 p.m. Status: Temporary Full time-  (Up to 6 months contract) Closing Date: October 22, 2026 Position Summary: The Princess Margaret Cancer Centre has 12 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year. Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment centre in Canada. Duties: As a member of the Outpatient Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.  • Transcribing physician orders; making appointments for tests and answering patient queries and handling busy telephone activities • Coordinates and facilitates the efficient flow of patients through the various stages of their visit • Communicates effectively in person or by telephone with internal and external parties • Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer • Performs cross-functional duties, as assigned or requested • Performs other duties consistent with the job classification, as required. • Initial assignment in the Ocular Oncology clinic   • Completion of Grade XII or recognized equivalent • Completion of a medical terminology course(s) is an asset • Minimum of one (1) year related work experience • Previous experience working in a Health care environment is strongly preferred • Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred • Working knowledge of computer software applications preferably in a Microsoft Office environment • Demonstrated commitment to client service and satisfaction • Excellent interpersonal and listening skills • Strong communication, organizational, time management and problem-solving skills • Strong judgment/decision making skills • Ability to remain calm and composed when dealing with difficult people or situations • Ability to work efficiently in a high-pressured environment with simultaneous demands • Adheres to confidentiality policy for sensitive patient data and information • Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. • Competitive offer packages • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) • Close access to Transit and UHN shuttle service • A flexible work environment • Opportunities for development and promotions within a large organization • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees