Client Services Associate | Buenos Aires

Position responsibilities: • Respond to client requests for new project initiatives through our centralized technology • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team • Where applicable, initiate some project specifics to set the production team / individual project up for success • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables • Serve as the central point of contact for and liaison between external client contact and internal production staff • Set and fulfill client expectations • Comply with internal regulations, processes and procedures in line with ISO standards • Potentially trouble-shoot problem projects • Understand and abide by individual project instructions and effectively communicate to the production team • Investigate client complaints where applicable • Discuss issues with clients and production staff and creatively problem solve to alleviate issues Job requirements Requirements • Excellent written and verbal English communication skills • Minimum Bachelor’s degree or equivalent • Excellent problem solving and analytical skills • Substantial customer service and/or project management experience • Strong interpersonal skills • Effective time management • Strong organizational skills, attention to detail, and the ability to multi-task • Working knowledge of MS Office • Ability to prioritize and schedule tasks and work in a team environment. • Must be willing to learn new things, be open to challenges and thrive on success Desired • Business degree and or customer service experience is preferred