Director of Strategic Accounts

Who We Are: TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com . What You Will Be Doing: The position of Director of Strategic Accounts is responsible for serving as the first level of support to existing clients. The Director of Strategic Accounts serves as a point of contact for the client, and is expected to consistently provide excellent customer service and consultation services. They will represent client needs and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition they will develop relationships with prospective and existing clients to encourage new and repeat business opportunities. The successful candidate will have solid account management skills, excellent problem solving skills, the potential to design and implement technical solutions, and the ability to build strong relationships with client and internal teams in multiple geographies. Description: · Be responsible for all client communication, understanding client goals and interests and discussing project requirements with clients. · Lead specific tracks of work for large complex localization projects · Assist in creating and monitoring adherence to project plans/budgets · Communicate the client's goals, project requirements, and represent the client's interests to the team to ensure client expectations are met and managed. · Work closely with the project management team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project. · Coordinate with colleagues in other departments for the purpose of ensuring efficient workflow. · Ensure clients are regularly informed of project status and maintain clear communication with clients to ensure client needs are met and any issues are resolved. · Strengthen and expand relationships with existing accounts · Assist in new business development (proposal development, meetings, and presentations) · Develop strong understanding of company capabilities and services, and effectively communicates offerings to the client. · Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc. · Travel (including multiple annual conferences, client meetings) - domestic and/or international Who We Are Looking For: Required Skills: · Excellent written and verbal English communication skills · Minimum Bachelor's degree or equivalent · At least 2-5 years of experience in account management · Prior experience in managing complex projects a plus · Excellent planning, organizational, and communication skills · Strong Excellent interpersonal and negotiation skills · Knowledge of project management tools · A localization background is preferred but not a requirement Where Your Career Is Going: At TransPerfect, there are a lot of growth opportunities . All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management abo