Sr. Forward Deployed Engineer

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We’re looking for a Sr. Forward Deployed Engineer who enjoys solving real customer problems through hands-on engineering and AI-driven solutions. In this role, you will work closely with senior engineers, product teams, and customers to design, build, and deploy tailored solutions that extend LogicMonitor Edwin AI. As a Forward deploy Engineer, you will be operating at the intersection of customer delivery and core platform development, with ownership of discovery, scoping, system design, build, rollout, and measurable adoption. This is a customer facing engineering role at the intersection of software engineering, observability, and AI deployment. You will ship code, implement integrations, support production rollouts, and codify repeatable patterns that improve both customer outcomes and the core platform. Here's a closer look at this key role: • Build & Support AI-Powered Solutions • Partner directly with strategic customers to build production applications, ship technical artifacts used in production workflows, codify repeatable deployment patterns, and represent the company in highly ambiguous enterprise environments. • Partner with Engineers and customers to understand use cases, workflows, and technical requirements. • Build and maintain backend services, integrations, automations, and lightweight full stack experiences using Python and JavaScript or TypeScript. • Implement REST API, webhook, and SDK based integrations that normalize, enrich, and route operational data into LogicMonitor Edwin AI. • Instrument and troubleshoot telemetry across logs, metrics, traces, and related workflow data, including OpenTelemetry based pipelines where appropriate. • Configure and deploy solutions in SaaS, hybrid cloud, and customer managed environments, with working familiarity across containers, Kubernetes, CI or CD, and infrastructure automation. • Define or refine dashboar