Forward Deployed Engineer

Forward Deployed Engineer About HSO HSO is a global Business Transformation Partner with deep industry expertise and a long standing strategic relationship with Microsoft. We help organisations unlock the full potential of Microsoft Dynamics 365, Azure, Data and AI technologies to modernise operations, accelerate innovation and deliver meaningful business outcomes. In 2026, HSO achieved Microsoft Frontier Partner status, recognising our advanced capabilities across Microsoft Cloud and AI and our ability to help customers move beyond AI experimentation into secure, governed, enterprise scale production. With operations across Europe, North America and Asia, we combine industry knowledge, technical excellence and a practical, people first approach to transformation. As we continue to expand our AI capabilities, we’re building a new generation of customer facing engineering talent to help organisations turn the potential of AI and agentic technologies into real, measurable value. About the Role HSO is building a new generation of customer facing engineers who will help our customers create the operating model of the future using the latest AI, data and cloud capabilities. Forward Deployed Engineers combine consulting judgement, production software engineering, data platform expertise, AI delivery capability and business transformation skills. You will embed with strategic customers, understand their most important business challenges and rapidly turn those challenges into working, production ready AI applications, agentic workflows, automation solutions and data driven platforms. This is a hands on, outcome led role embedded within customer environments. You’ll move quickly from discovery to working software and take accountability for delivering measurable business outcomes. You’ll work across business processes, data platforms, integrations, AI, cloud and security, designing solutions that make effective use of Microsoft technologies while integrating with the customer’s wider technology estate. A strong understanding of modern enterprise data platforms is fundamental to the role. You will need to understand how data is structured, governed, integrated, transformed and made available to AI and application workloads, and how data platform decisions affect the quality, scalability and reliability of the solutions you build. Forward Deployed Engineers work closely with Deployment Strategists. The Deployment Strategist focuses on identifying where AI can create the greatest customer value and defining the desired outcome. The FDE takes ownership of how that outcome is delivered technically. From discovery through to go live, both roles work side by side. The FDE owns the technical solution and delivery, while the Deployment Strategist ensures the solution remains aligned to the business problem and measurable value. The role does not end at first deployment. You’ll stay close to solutions through hardening, adoption and handover before moving on to the next value opportunity. You’ll also turn what you learn into reusable HSO assets, reference architectures and delivery patterns that help future engagements move faster. What You’ll Do Own Customer Outcomes • Embed rapidly within customer teams and develop a strong understanding of their priorities, operating processes, systems, data and constraints. • Translate ambiguous business problems and defined customer outcomes into clear technical delivery plans. • Act as the technical lead throughout an engagement, guiding customer sponsors, business users, technical teams and HSO colleagues towards successful delivery. • Build trusted relationships with senior operational and technical stakeholders, including CTO and CIO level leaders. • Take ownership for delivering solu