Senior Operations Manager - ALO

About GEODIS GEODIS aims to become the European leader in logistics services. To achieve this, GEODIS has established the STS policy: Stakeholders Total Satisfaction, meaning the total satisfaction of all our stakeholders. Job Description Do you want to build an efficient, safe, and customer-focused logistics operation for a leading fashion client? GEODIS is looking for a Senior Operations Manager to make a daily difference in Almere. You are responsible for the optimal handling of inbound and outbound goods flows, storage, and Value Added Services, ensuring quality, customer, and employee satisfaction. In the absence of the Site Manager, you assume overall responsibility for the site. Your impact As Senior Operations Manager, you directly manage 2–5 Operations Managers/Supervisors and oversee operational teams. You uphold operational policies, identify improvement opportunities, steer towards KPIs and SLAs, and maintain a healthy balance between quality, efficiency, cost control, and employee satisfaction. What will you do? Policy • Promote, monitor, and periodically evaluate operational policy as established by the Site Manager • Identify and formulate improvements for new logistics working methods and procedures • Implement guidelines after approval from the Site Manager Budget/Finance • Operate within departmental budget framework and strive for set ratios • Weekly reporting to the Site Manager • Prepare pricing proposals for Value Added Services (VAS) • Contribute to departmental budgeting and cost control • Responsible for correct time registration and invoicing Relationship Management • Strengthen internal networks with other sites; maintain external relationships with clients and suppliers • Manage supplier contracts • Serve as contact person for clients regarding operational matters Operations • Deliver services to customers according to contract/SLA • Set operational objectives and standards • Ensure efficient planning and administration within operational processes, set priorities • Monitor processes, work instructions, quality, quantity, and continuity of service • Participate in multidisciplinary projects as project manager • Monitor SLAs, intervene/escalate when necessary Quality • Achieve quantitative and measurable quality objectives (KPIs) • Minimize damages • Responsible for 5S quality methodology within the department • Maintain order and cleanliness in the workplace • Report KPIs using Balanced Score Card/Management By Facts Reporting • Report financial and operational performance to the Site Manager • Ensure proper administrative processing in the WMS • Report on inventory management (accuracy and control of physical/system inventory) Personnel & Organization • Lead, coach, evaluate, and develop employees according to procedures and regulations • Ensure optimal staffing (quality and quantity) together with de dedicated HR business partner • Facilitate team meetings, selection, onboarding, performance reviews, and development • Report deviations (accidents, near misses) • Responsible for correct time registration and personnel planning Safety • Comply with safety guidelines and regulations • Ensure safety of employees and visitors • Identify hazardous situations and propose improvements Quality, Safety & Environment • Act in accordance with STS-QSE policy (ISO 9001, 14001, 45001, 22000) • Adhere to procedures and guidelines as set out in the QSE management system What do we offer? • A key role in an international, fast-growing organization in the fashion sector • Attractive employment conditions according to the CAO Beroepsgoederenvervoer • 6.000 - 7.500 gross per month (full-time, 40 hours) • (Electric) lease car • 24 vacation days + 3.5 ATV days • Bonus sche