Data Services Reports & Insights Analyst

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. How You'll Make an Impact: We are seeking a dynamic Data Reports & Insights Analyst to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on. You'll build, analyze, and optimize reports across our PMS reporting suite, troubleshoot discrepancies before they become customer frustrations, and coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence. Every report you refine and every question you answer on calls or emails, directly shapes how hospitality businesses understand their own performance and grow their revenue. Our Team: Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you'll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data. It's a hands-on, collaborative group that treats every reporting question as a chance to make the platform and the customer's business a little smarter. What You Bring to the Team: You've spent time inside hotels and property management systems; you understand hospitality data isn't just numbers on a screen; it's occupancy, revenue, and guest behaviour telling a story. You're comfortable with advanced Excel or Google Sheets (pivot tables, formulas) and have worked with BI or reporting tools involving dashboards, filters, and custom reports. You communicate clearly in written and verbal English, translating technical reporting concepts into plain language for customers who may not be data experts. You're detail-oriented, adaptable to shifting priorities, and genuinely enjoy solving the puzzle when a report doesn't add up. What Sets You Up for Success: • Hospitality Tech Background: Direct experience working with Hotel Property Management Systems, channel managers and similar systems • Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users. • Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning). • Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis. • Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records. • Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions. Bonus Skills to Stand Out (Optional): • Multilingual Capabilities: Professional proficiency (verbal and written) in Spanish or Portuguese. • BI & Analytics Familiarity: Prior