Senior Experience Designer (UI/UX)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview The Agentic Transformation team is seeking a Senior Experience Designer to shape how people, products and AI agents come together through intuitive, high-quality experiences, tools and workflows across Salesforce’s Solutions and Builder ecosystem. They translate complex needs, insights and strategic direction into thoughtful, scalable experiences that enable Solution Engineers, Builders and Leaders to work more effectively and realise greater value from AI. You will stay deeply connected to the needs and realities of our global Solutions & Builders teams, using research, discovery, experimentation and continuous feedback to understand user needs and translate them into effective experiences. You will turn these insights into clear, compelling experiences that support meaningful behaviour change, sustained adoption and measurable impact. You will work across the full design process — from discovery and concept development through prototyping, testing and delivery — partnering closely with Experience Strategists, Product, Engineering and cross-functional stakeholders. You will bring clarity to complex problems, make emerging technologies tangible, and create experiences that are intuitive, effective and grounded in evidence. This role offers the opportunity to shape experiences at the intersection of human behaviour, design and AI — helping Solution Engineers, Builders and Leaders adopt new ways of working, communicate product value more effectively, and get maximum value from the technologies available to them. Core Responsibilities Design & Execution • Design intuitive, high-quality experiences, tools and workflows that help Solution Engineers, Builders and Leaders work more effectively. • Translate complex user, business and technical needs into clear user journeys, information architecture, interactions and interfaces aligned with user needs and strategic direction. • Own design problems from discovery through to delivery, bringing structure and clarity to complex and ambiguous challenges. • Use research, feedback, usage data and experimentation to inform design decisions, validate concepts and continuously improve experiences. • Prototype and test ideas rapidly to explore possibilities, make emerging technologies tangible and build confidence in design decisions. • Create polished UI and visual exper