Success Architect - Agentforce/Data Cloud - English / Italian / Spanish / German / French Speaker

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce/Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalised engagement, and predictive customer insights. By powering hyper-personalised experiences and real-time decision-making, Data Cloud helps organisations maximise customer lifetime value and drive business growth. Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralising and harmonising enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalised customer interactions, and predictive insights, driving greater operational efficiency and business value. In this role, you will shape your customers' success and the growth of our organisation, guiding technical architecture, performance optimisation, and solution design for strategic customers. You will collaborate closely with customers, colleagues, and partners to design effective solutions and achieve our shared goals. This role is office-flexible, and the expectation is to work from the office three days per week. What You'll Actually Be Doing • Be a trusted Agentforce/Data Cloud subject-matter expert for the broader Success Architect organisation, including how Data Cloud relates to the success of AI • Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce/Data Cloud • Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customisation • Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI • Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce/Data Cloud customers • Build strong relationships with both internal and external business partners, contributing to broader goals and growth • Drive thought leadership through mentoring and knowledge sharing You're Our Person If... • Minimum of 4 Years relevant industry experience • Demonstrated success in implementing CDP/AI projects either directly or as part of a Customer Success team. • Demonstrated ability to guide customers through complex AI/Dat