Spécialiste principal(e), Opérations de ventes / Senior Sales Operations Specialist

We are looking for a Sales Operations Specialist to join our Sales Operations team and support the continued growth and evolution of our commercial organization. This role will initially focus on Deal Desk operations , developing a strong understanding of our commercial processes, quoting and order workflows, policies, systems, and cross-functional dependencies. As the individual builds expertise and demonstrates proficiency, the role will progressively expand into broader Sales Operations initiatives, including process improvement, analytics, sales planning, technology optimization, and strategic projects. This is an excellent opportunity for someone who enjoys solving operational problems, working cross-functionally, and developing a deep understanding of how a SaaS business operates. Key Responsibilities: Deal Desk & Commercial Operations • Review and process sales orders to ensure accuracy, completeness, and compliance with established commercial policies and processes. • Identify order defects or process issues and work with the appropriate teams to resolve them. • Support the creation and processing of orders that cannot be completed through standard quoting or pricing workflows. • Provide day-to-day support to Sales, Customer Success, Partner teams, and other internal stakeholders on quoting, ordering, and commercial processes. • Develop expertise in pricing, quoting, approvals, order management, and the overall quote-to-order process. • Serve as a trusted resource for questions related to commercial processes and policies. Process Improvement & Operational Excellence • Identify opportunities to reduce manual work, rework, defects, and unnecessary process complexity. • Help document, standardize, and improve Sales Operations workflows and procedures. • Partner with cross-functional teams to identify root causes of operational issues and implement scalable solutions. • Support automation initiatives that improve Sales and Partner productivity. • Help ensure processes can scale as transaction volumes and business complexity increase. Reporting, Analytics & Business Insights As proficiency in the commercial process develops: • Support the development and maintenance of key Sales and GTM performance metrics. • Assist with dashboards, reporting, and analysis used to manage the business. • Analyze operational and sales data to identify trends, risks, and opportunities. • Move beyond reporting what happened to helping the organization understand why it happened and what actions should be taken . • Support efforts to provide more predictive and forward-looking visibility to Sales leadership. Sales Operations & Strategic Initiatives Over time, participate in broader Sales Operations initiatives such as: • Sales planning and regional planning. • Quota and commission administration. • GTM technology and Sales Operations systems initiatives. • Direct Sales process and customer journey development. • Partner and Sales productivity initiatives. • QBR and business performance reviews. • New product, market, or commercial program launches. • AI and automation initiatives within GTM workflows. • Cross-functional strategic initiatives involving Sales, Customer Success, Finance, Marketing, Product, and other teams. Nous recherchons un(e) Spécialiste des opérations de ventes pour se joindre à notre équipe des Opérations de ventes et soutenir la croissance continue et l'évolution de notre organisation commerciale. Ce poste se concentrera d'abord sur les opérations du Deal Desk , permettant d'acquérir une solide compréhension de nos processus commerciaux, de nos flux de travail de soumission et de commande, de nos politiques, de nos systèmes et des interdépendances entre les équipes. À mesure que la personne développ