Junior IT Support - Business Services - Brussels

Are you passionate about technology and eager to kick-start your career in IT support? We are looking for a Junior IT Support Engineer to join a dynamic international environment in the heart of Brussels. Jobomschrijving As part of the IT team, you will be the first point of contact for end users and help ensure a smooth and efficient IT experience across the organization. Your responsibilities will include: • Providing first-line IT support to employees. • Troubleshooting hardware, software, and Microsoft 365 issues. • Managing incidents and service requests through the ticketing system. • Preparing and configuring laptops, desktops, and mobile devices. • Assisting with onboarding and offboarding activities. • Escalating complex issues when necessary and following up to resolution. • Delivering excellent customer service to users at all levels of the business. • A degree in IT or a first experience/internship in IT support. • Basic knowledge of Windows environments and Microsoft 365. • Excellent communication and interpersonal skills. • Fluent French and a good level of English. Dutch is a plus. • A positive attitude, willingness to learn, and strong customer-service mindset. • Team player with a proactive approach to problem-solving. • Great level of English (fluent speaker)