Renewals Executive

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Position Title: ​ Renewals Executive ​ Department: ​ CCO Operations ​ Reports To: ​ Jolanta Popiel ​ FLSA: ​ Exempt ​ Job Family: ​ General Professional ​ EEOC: ​ Choose an item. ​ W/C: Position Summary: The Renewals Executive supports Bottomline’s recurring revenue by coordinating customer renewals end-to-end-triaging inbound requests, preparing renewal quotes, validating contract terms and pricing and ensuring renewals are closed accurately and on time. This role partners closely with Customer Success, Sales, Finance, Billing and Sales Operations, and communicates directly with customers and partners to resolve renewal queries, confirm renewal terms, and secure purchase orders. Operational Environment: Bottomline’s Renewals Function is transforming to modernize processes, improve data quality, and strengthen forecasting and pricing governance. As not all product lines are yet fully migrated into SFDC, the role operates in a hybrid environment using SFDC plus operational reporting (including Excel). For certain product lines, requests are managed through a case management process. Team members rotate queue coverage, resolve requests, or route them to the right owners, requiring strong prioritization and attention to detail. Key Responsibilities: • Manage incoming renewal-related requests through the shared Renewals inbox and case management system • Review, triage, and respond to requests from customers, partners, and internal teams. • Communicate directly with customers and partners to resolve renewal-related queries or clarify contract and pricing information. • Route cases to the appropriate internal stakeholders where necessary, while maintaining ownership of progress and resolution. • Participate in team rotations responsible for managing the daily case queue and ensuring service levels are maintained. Renewal preparation and quoting: • Prepare renewal quotations for upcoming contract renewals using SFDC opportunities, internal reporting tools, or off-system quoting processes where required. • Issue renewal quotations to customers and partners and respond to follow-up questions regarding pricing or renewal value. • Generate renewal reports and support data extracts for internal teams and external partners. • Validate renewal values, product entitlements, and pricing structures before issuing renewal quotations. • Support the progression of renewal opportunities through internal approval workflows and systems. Contract & Pricing Validation: • Review existing customer agreements to confirm renewal terms, pricing conditions, uplift clauses, and billing structures. • Identify contractual provisions that impact renewals, including pricing restrictions or renewal conditions. • Ensure pricing updates and renewal terms align with contractual agreements and internal pricing governance. • Escalate contractual or commercial risks where appropriate. • Support Customer Success and Sales Teams during renewal discussions by validating pricing, contract terms, and renewal structures. Data management, Reporting & Forecasting: • Maintain accurate renewal data across SFDC and internal reporting tools. • Work with operational reports and data sets (including excel based reporting) to track upcoming renewals and validate contract details. • Support internal