Product Engineer - Web / React Native, Customer Service (all genders)

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh's global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month. Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech. HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end-to-end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh's products, today and in the future. About the role: What's in the Box The Consumer Alliance drives customer acquisition, conversion optimization, and retention strategies across all HelloFresh and Ready-to-Eat (RTE) brands globally. The alliance is responsible for cross-cutting initiatives that maximize business value through modernized architecture. By leveraging rigorous experimentation, data-driven insights, and continuous modernization, we ensure a frictionless, highly optimized experience that improves order rates and sustains long-term growth across all regions. When something goes wrong with a box, a delivery or a subscription, the customer's trust in us is decided in the next few minutes. The Customer Service squad owns the digital experience for exactly that moment: how customers find help, report an issue, get a resolution and hear back from us, across our web and mobile apps. We are looking for a Product Engineer with strong Web and React Native experience to build and evolve these self-service and contact experiences. Every change you ship is measured directly in how many customers solve their problem without needing to contact us, how quickly issues are resolved, and how customers rate the experience, across all HelloFresh Group brands and markets, for millions of customers every week, globally. At HelloTech, flexibility and cross-functional collaboration are core to how we work. While this role is aligned to a specific Squad, Tribe & Alliance, strong candidates may also be considered for opportunities across different teams or projects. What you'll do: The Recipe At HelloFresh we are moving away from a model where software developers just execute tickets toward one where product engineers are trusted to own customer problems. A Product Engineer takes a problem, forms a point of view, validates it with customers and data, and ships it using AI as a force multiplier. • Build and improve the customer service experiences in our web and React Native apps, including help centre and self-service flows, issue reporting, credits and refunds, and contact and messaging channels, from problem definition through to production and measurement • Work with customer care operations, agent tooling and third-party service platforms so that what customers see in the apps matches what agents see and can act on • Collaborate with engineers across the department and the company to continuously improve the code base, systems, and processes • Design and develop solutions that scale across brands, markets and languages • Support other team members through workflows, pair programming, and c