Senior Business Analyst

GCL - D2 Introduction to role: Ready to turn complex, regulated business challenges into scalable digital solutions that elevate both patient impact and business performance? Based in Bangalore in a hybrid model (three days on-site, two days remote), will operate at the intersection of process, compliance, technology, and transformation to modernize how authority engagements run across multiple markets! In this senior role, you will collaborate with business partners, operations, IT, and external providers to translate nuanced requirements into practical, end-to-end solutions. Thework will reduce cycle times, strengthen audit readiness, and improve user experience through process optimization, platform evolution, automation, and AI-enabled capabilities! See yourself shaping the next wave of digital capabilities that are compliant by design and built to scale across a global enterprise. Accountabilities: • Business Analysis Leadership: Lead discovery, requirements gathering, process mapping, impact assessment, and definition of business rules, user stories, and functional requirements to advise robust technical build and delivery. • Workshop Facilitation: Plan and run structured, outcome-focused workshops to elicit clear requirements from diverse business needs and markets. • Quality and Acceptance: Define acceptance criteria with the Business Owner to ensure high-quality, testable outputs that meet business intent. • Process Design and Enablement: Design, document, and help set up supporting processes that are efficient, controlled, and ready for adoption. • Translation to End-to-End Solutions: Partner with organizational and technological partners to convert needs into clear functional and technical requirements that enable scalable, coordinated solutions. • Compliance-by-Design: Align solutions with operational and regulatory requirements across markets to protect quality, integrity, and clarity. • Digital Transformation and AI: Identify and support opportunities in AI, automation, and digital process improvement to drive efficiency, accuracy, and better user experiences. • Delivery Collaboration: Work with IT, product teams, vendors, and project collaborators to deliver enhancements, integrations, platform changes, and digital capabilities on time. • Platform and Process Evolution: Give to the roadmap, guiding platform evolution and process improvements in line with strategic transformation priorities. • Cross-Functional Alignment: Facilitate stakeholder discussions and alignment sessions to drive clarity, decisions, and momentum across complex initiatives. • Testing and Readiness: Coordinate UAT, support documentation, provide training inputs, shape communications, and champion adoption for smooth go-lives. • Customer Happiness: Maintain high levels of internal and external customer happiness through responsive, attentive engagement. • Outcomes and Value: Deliver measurable improvements in cycle time, compliance posture, and user experience while enabling scalable operations across markets. Essential Skills/Experience: • 7+ years process design, improvement and implementation management experience • Bachelor's degree or equivalent experience (ideally Engineering, Computer Science, or other technical difficulty) • Validated experience working across both business and technical teams to shape and deliver effective solutions • Strong experience working with enterprise CRM / workflow ecosystems, integrated SaaS environments • Experience supporting digital transformation, systems change, or platform-enabled business improvements • Strong understanding of business processes, controls, compliance and operational impacts in solution compose • Proven ability to engage optimally with senior stakeholders and opera