Associate Customer Experience Specialist with Finnish language

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Join our Medtronic Customer Care organization and help shape the future of customer experience across Western Europe. Customer Care is evolving into a specialist organization where strong customer relationships, proactive communication, cross-functional orchestration and continuous improvement are key to delivering a consistent, personalized and high-quality experience for our customers and business partners. As an Associate Customer Experience Specialist, you build and strengthen trusted relationships with customers, Sales and Operating Units across the Nordics and/or UK/I markets. You combine customer understanding, strong communication skills and operational knowledge to anticipate customer needs, coordinate solutions and ensure reliable follow-through. Working closely with cross-functional teams, you manage customer inquiries, coordinate the resolution of complex issues and service incidents, and identify opportunities to improve customer experience, processes and digital self-service adoption. If you enjoy building relationships, solving problems and bringing people together to create solutions, this role offers an opportunity to develop your Customer Experience expertise in an international environment. Following your full-time onboarding at our Heerlen office, this hybrid position requires 3–4 days of office presence per week. Relocation support is not provided. Your day focuses on building and strengthening customer relationships across the Nordics and/or UK/I markets. Through regular contact via phone, email and digital channels, you manage customer and Sales inquiries, understand their needs and ensure reliable follow-up. You combine customer understanding, strong communication and operational knowledge to anticipate needs, coordinate solutions and ensure customers experience Medtronic as one connected organization. You act as a key link between customers and internal teams, using your knowledge of SAP, Customer Care and end-to-end Offer-to-Cash processes to coordinate complex inquiries, patient-critical requests, service incidents and escalations. You work closely with Sales, Operating Units, Order Operations and other functions to ensure clear ownership and timely resolution. You look beyond individual cases, identify recurring issues and work with others to prevent them from happening again. You proactively identify changing customer needs and opportunities to improve the customer experience. You bring the voice of the customer into internal discussions, using feedback, NPS and operational insights to identify improvement opportunities and work with other teams on sustainable solutions. You also support customers and Sales in adopting new processes, digital tools and self-service solutions by sharing knowledge, explaining changes and gathering feedback to ensure these improvements make it easier to work with Medtronic. Primary Responsibilities • Build and maintain trusted relationships with assigned customers, Sales and Operating Unit stakeholders through regular, proactive and professional communication, developing a strong understanding of their needs, priorities and ways of working. • Manage and coordinate Customer and Sales inquiries across email, phone and digital channels, including Taxi and Patient-Critical requests, ensuring timel