Digital Services Technologist

The Digital Services Technologist will: • The Digital Services Technologist supports IT interfaces (e.g., CSMI) and edge device solutions (e.g., cCSMI, PT100, DOPAC) that run on or are connected to manufacturing equipment and collect machine data. This role is responsible for troubleshooting and supporting these interfaces and solutions, which requires in-depth knowledge of the associated hardware, software, and machine sequences across all manufacturing areas.  • Provides support for IPC Management and Change Management within the plant. Responsibilities include patching, backing up, securing, and maintaining control system software and hardware, such as IPCs, PLCs, drives, communication devices, etc.  • Supports digital and automation projects during the rollout and implementation phases (e.g., PT100, SOCCeR), ensuring successful deployment and transition to operations.  • Required qualifications: Strong communication skills, the ability and willingness to train personnel in both production and maintenance areas, and the ability to work effectively within a team environment  • Preferred qualifications: good knowledge of industrial networking, computer systems, and programming/troubleshooting in Allen-Bradley, Beckhoff, and Siemens automation platforms. Experience with Python and C# is considered an advantage.  Overview of IT Interface Systems   IT Interface Systems are machine-to-IT integration solutions that follow Continental standards. They are implemented at the machine level and serve as a bridge between production equipment and Manufacturing Execution Systems (MES). Provide support for Order Execution, including validation of materials, operators, recipes, and related production data.  PRINCIPAL ACCOUNTABILITIES: (Individual tasks, duties and responsibilities of the position)  1. Provide hands-on assistance with CSMI and edge device solutions (e.g., cCSMI, PT100, DOPAC) and other machine system integrations. Machine knowledge across the entire manufacturing process is required.  2. Provide hands-on assistance with patching, backups (IPC and PLC), and software version management.  3. Coordinate, organize, or assist in scheduling machine downtime required to complete activities described in items 1 and 2.  4. Organize, coordinate, or assist in the delivery of technical training related to CSMI and other IT systems for craftsmen on the shop floor and personnel within Digital Services.  5. Assist in the design, installation, commissioning, and startup of new or modified equipment.  6. Assist with CGMS and other system client software updates, upgrades, installations, and testing.  7. Support the installation, maintain documentation of machine IPC backups.  8. Maintain records of temporary, evaluation, or special circumstance PLC and IPC program changes.  9. Support IPC Management and Change Management activities within the plant.  10. Develop or assist in the creation of detailed step-by-step procedures for machine setup, troubleshooting, problem resolution, and off-shift training activities.  11. Perform other duties as assigned by the Maintenance Supervisor, Maintenance Coordinator, Maintenance Manager, or Plant Engineer.    12. Be available to work on-site and support operations across rotating shifts, including mornings, afternoons, and nights  13. Provide coverage for vacancies or resource gaps within the Digital Services Engineering team as required.  14. Communicate effectively, positively, and professionally with maintenance, engineering, and production personnel.  15. Ensure all ESH procedures, policies, and legal requirements are implemented, followed, and continuously monitored.  NOTE: May not be inclusive of all work required and may be updated as needed. Basic Qualifications • Associates Degree in Electric