Director of Public Safety, Axon 911 (Pacific Region)

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world. Your Impact The Director of Public Safety at Axon 911 will be a strategic leader, advisor, and collaborator, responsible for driving initiatives that align Axon 911’s solutions with the evolving needs of the public safety community. This role involves deep engagement with internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in the public safety sector. What You’ll Do Strategic Leadership & Team Management Lead Axon 911’s public safety strategy, strengthen industry partnerships (NENA/APCO), mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth. Cross-Functional Collaboration & Customer Engagement Partner closely with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding/training, and drive adoption across high-value public safety customers. Product Strategy, AI Initiatives & Market Feedback Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs within public safety organizations. Sales Enablement, Advocacy & Industry Presence Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives. Operational Excellence & Business Impact Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements. What You Bring • 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience serving at the Deputy Director level or above (or equivalent senior leadership role). • Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends. • Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams. • Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments. • Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies. • Strong communication, present