Senior Manager, Content Operations & QC, LATAM

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the Role Crunchyroll is seeking a Senior Manager, Content Operations & QC to own regional content-release readiness for Latin America. This role sits at the intersection of Global Programming, Content Operations, Localization/Dubbing Operations, Product, Curation, and regional GTM teams to ensure fans receive the right content, in the right language, at the right time, and at the quality bar expected from Crunchyroll. You will oversee operational readiness for subtitled and dubbed releases across LATAM, including schedule accuracy, language availability, metadata and asset readiness, quality-control escalation, and launch monitoring. Success in this role requires strong operational judgment, attention to detail, and the ability to coordinate complex dependencies across regional and global teams. This is not a dubbing-production role: Localization/Dubbing Operations owns studio/vendor production and delivery of localized assets; Content Operations & QC owns the regional operational readiness, validation, publishing coordination, and issue resolution required to bring those assets successfully to fans. What You’ll Do Regional Release Readiness: • Own the LATAM content-readiness view across simulcasts, dub drops, catalog launches, and priority title moments, ensuring dependencies, owners, dates, and risks are visible and actively managed. • Sub & Dub Operations: Coordinate with Global Programming, Content Operations, and Localization/Dubbing Operations to validate language availability, publishing schedules, holdbacks, delivery status, and market-specific requirements for Spanish LATAM and Portuguese Brazil. • Quality Control: Establish and maintain a rigorous regional QC process covering subtitle/dub availability, language mapping, metadata, artwork, episode sequencing, playback readiness, and other fan-facing content issues. • Launch Monitoring & Issue Resolution: Monitor priority launches, rapidly triage content issues, coordinate escalation paths, and drive issues through resolution with global and regional partners. • Schedule & Data Integrity: Maintain accurate operational data across systems such as Airtable, content schedules, trackers, and downstream planning tools so regional teams have a reliable source of truth. • Cross-Functional Coordination: Partner closely with Curation, Lifecycle, Brand, Partnerships, Customer Experience, Product, and GTM teams so marketing plans reflect actual content readiness and changes are communicated early. • Process & SLA Management: Define clear handoffs, service levels, and operating rhythms between LATAM and global teams; identify recurring failure points and implement scalable improvements. • Reporting & Insights: Build concise reporting on release readiness, localization status, launch issues, recurring defects, and operational performance to support regional prioritization and escalation. • Continuous Improvement: Use launch retrospectives and root-cause analysis to improve workflows, reduce recurring defects, and strengthen the fan experience across LATAM. About You We get excited about candidates who bring: • 7+ years of experience in content operations, media supply chain, streaming operations, localization operations, broadcast operations, or digital media QC. • Strong understandi