Senior Manager, Physical Security

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Real Estate & Facility Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Senior Manager, Security Operations - Mexico City and LATAM leads physical security operations for Mexico City and provides regional leadership across LATAM. This role manages and mentors security professionals, establishes operational priorities, and ensures that local and regional programs align with Salesforce global security standards, business needs, and the evolving risk environment. The role is responsible for the consistent execution of site security, emergency response, event security, executive protection support, workplace violence prevention, investigations, vendor management, and regional risk-mitigation programs. Success requires strong people leadership, sound judgment under pressure, disciplined planning, and the ability to build trusted partnerships across a complex multinational organization. Key Responsibilities and Duties Regional Leadership and Team Management Lead, coach, and mentor high-performing security professionals located in Mexico City and across the LATAM region. Set clear short- and long-term operational objectives; coordinate resources and hold internal teams and service providers accountable for results. Create an environment in which employees feel safe and confident in the organization's ability to protect them. Deliver results through teamwork and champion Salesforce values, with a strong commitment to diversity and inclusion. Physical Security Operations Serve as the Physical Security Operations subject-matter expert for the assigned Area of Responsibility (AoR). Implement and enforce operations consistent with global security standards while adapting procedures to local laws, risks, and site requirements. Oversee critical physical security programs, including access control, CCTV and alarm monitoring, guard force staffing, site patrols, asset protection, and facility vulnerability management. Ensure security documentation, site procedures, post orders, emergency plans, and operating protocols are current, practical, and consistently followed. Emergency Response and Crisis Management Lead the execution of Security Operations emergency response plans and provide calm, decisive leadership during high-stress incidents. Coordinate the response to security, safety, and medical emergencies in partnership with the Global Operations Center (GOCenter), Health & Safety, Resilience, site leadership, and local responders. Plan, schedule, and lead tabletop exercises, live drills, and after-action reviews; track corrective actions through completion. Ensure incidents are documented promptly and accurately through designated reporting channels to support analysis, escalation, and risk reduction. Event Security and Executive Protection Plan, direct, and drive security operations for small- to medium-sized regional and campus events, and support large public-facing events when required. Develop and implement security plans for public and private corporate events, including staf