Salesforce Support Engineer - Industries & Revenue Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Developer Support Engineer plays a critical role in our premier support organization, partnering with developers around the world to solve complex technical challenges across the Salesforce Platform. This role offers the opportunity to deepen your platform expertise, work cross-functionally with Product, AE, TAM, and CSM teams, and grow toward mastering the full breadth of Salesforce technology. YOUR IMPACT: Responsibilities   • Deliver premier-level technical support with strong customer handling, critical escalation management, multi-tasking, and technical documentation skills • Partner closely with cross-functional teams (AE, TAM, CSM) and build strong relationships with Product teams • Create high-quality technical investigations and consistently meet monthly KPIs (CSAT, productivity) • Respond to escalations from Tier 2 support within a 24/7/365 global, client-focused support environment — maintaining composure and professionalism under pressure • Assist third-party developers in troubleshooting integrations with Salesforce APIs, Apex, Visualforce, and other developer products, taking ownership through to full resolution • Write sample code and client libraries, and contribute to open-source projects • Create knowledge base materials that improve operational efficiency and empower the developer community • Resolve complex customer service issues while managing expectations for high satisfaction • Develop and maintain technical expertise in assigned product areas, applying it to help customers succeed • Assist with the design and delivery of product and technical training • Review support cases for technical and troubleshooting accuracy, and define technical best practices • Identify upsell opportunities and articulate Salesforce solutions in a way that is persuasive and accurate • Work weekends on a rotating basis (weekday off provided in exchange, plus additional weekend payout — details shared separately) MINIMUM QUALIFICATIONS   • Bachelor's or Master's degree in Computer Science, Information Systems, or Information Technology • 2–6 years of Salesforce engineering/programming experience • Minimum 2 years hands-on experience with Industries or Revenue Cloud products (CME, CPQ, HINS, any CORE product, OmniStudio, SF CPQ, Pricing, or Billing) — mandatory • Any Industry or Re