Field PLM Principal Architect

Field PLM Principal Architect    This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Position Summary The Principal Architect – HPE Campus & Branch is a senior technical member of the Field PLM organization responsible for providing expert architecture and technical leadership for HPE’s strategic Campus & Branch opportunities and customers. This role partners with Field PLMs, HPE Territory Managers, Systems Engineers, Product Management, Engineering and Support to win complex opportunities, develop and validate architectures, remove technical barriers, and help protect the install base of customers. The Principal Architect is expected to operate as one of the organization’s highest levels of technical expertise for the HPE Mist Campus & Branch portfolio while helping to scale capabilities of the broader field organization. Key Responsibilities Technical Leadership • Engage early with Field PLM and account teams on strategic and technically complex opportunities. • Help with technical discovery, drive architecture discussions, whiteboarding sessions and solution design. • Collaborate with Field PLM and HPE account teams to develop the technical win strategy. • Lead or guide complex proofs of concept, migration planning and architecture validation. • Identify technical risks, dependencies, product gaps and customer objections early in the sales cycle. • Support competitive positioning and displacement strategies where architecture is a key differentiator. • Drive customer architecture acceptance and confidence in HPE Mist solutions. • Evangelize and be a thought leader for HPE’s AI-Driven, Self-Driving solutions. Own Complex Architectures • Architect complex Campus & Branch solutions spanning Mist Wireless Assurance, Wired Assurance, EX/CX switching, Campus Fabric / EVPN-VXLAN, Access Assurance/NAC, segmentation, branch/WAN, Marvis, APIs, automation and third-party integrations. • Evaluate end-to-end designs for scale, resiliency, operational simplicity, security, migration feasibility and customer outcomes. • Serve as a senior technical authority for architecture decisions and complex design tradeoffs. • Remain hands-on and technically current across the HPE Mist Campus & Branch portfolio and relevant adjacent technologies. Strategic Customer Satisfaction • Engage on critical customer satisfaction and escalations ensuring customer success. • Determine whether issues are driven by product, configuration, architecture, operations or a combination of factors. • Perform architecture reviews and evaluate telemetry data, evidence and systemic risks. • Coordinate technical workstreams with Field PLM, Account SE, Support/TAC, Product Management and Engineering. • Validate remediation plans and help communicate technical findings and recovery actions to customer technical leadership. • Identify lessons learned and systemic improvements beyond the immediate incident. Field Scale & Technical Leadership • Mentor Field PLMs and Systems Engineers on advanced Camp