Chief of Staff, AI & Data Operations

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Chief of Staff, AI & Data Operations Overview Mastercard has some of the most valuable data assets and innovative AI capabilities in the world. We have been highly successful in using artificial intelligence to create technology and services that deliver meaningful value to the payments ecosystem and our clients. Our enterprise AI & Data function sets the vision for AI and data at Mastercard, accelerates the responsible adoption of AI technologies across the company, supports the development of industry-leading data and AI applications, and strengthens Mastercard’s position as a visible leader in responsible AI and data. The AI & Data Operations team is seeking a highly strategic, analytical and execution-oriented Chief of Staff to serve as a trusted partner to the EVP, AI & Data Operations. The Chief of Staff will translate strategic priorities into action, strengthen alignment across complex initiatives, and help the organization operate with continued speed, focus and discipline. This role must be based in Arlington, Virginia, and requires regular onsite presence in accordance with Mastercard’s hybrid working model. The successful candidate will move seamlessly between strategy and execution, exercise sound judgment in a dynamic environment, and influence senior stakeholders across the organization. This role requires strong executive presence, exceptional attention to detail, and practical experience applying AI to improve strategies, workflows and operating processes. Role In this role, you will report directly to the EVP, AI & Data Operations and work closely with senior leadership to drive high-impact initiatives, strengthen execution and enable effective decision-making. Strategic Initiatives and Project Management • Support the execution of strategic priorities by collaborating closely with the EVP, AI & Data Operations and leaders across the team. • Translate strategic priorities into clear plans, actions and measurable outcomes. • Lead high-priority initiatives that require coordination across teams and functions, including emerging opportunities related to AI agents, copilots and enterprise AI adoption. • Manage cross-functional projects from initial definition through execution, scaling oversight as needed. • Anticipate emerging needs, identify opportunities and maintain momentum across key priorities. • Develop clear recommendations and decision frameworks for complex business and organizational matters. • Apply practical AI knowledge to identify opportunities to improve strategies, workflows and operating processes. Team Operations and Leadership • Manage the team’s core operating cadence, including monthly team calls, recurring leadership meetings, strategic reviews and executive updates. • Set agendas, clarify decisions and ensure actions and commitments are tracked through completion. • Establish and manage a KPI and reporting cadence across AI & Data Operations, consolidating trends and sharing key updates with stakeholders. • Oversee executive-level reporting, including priorities tracking, progress updates and preparation for strategic reviews. • Lead the development of thought leadership and support the creation of strategic presentations. • Strengthen operating practices that enable