Strategic Account Executive

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Strategic Account Executive (SAE) is responsible for the overall account strategy, renewal outcomes, and executive relationships  for a defined portfolio of large, self-funded, complex employers as they leverage our virtual care solutions for their membership.  This role is a senior individual contributor  position. The SAE leads building and driving engagement and utilization strategies for our product with our Sales/Account partners and employers.  You will guide communication, onboarding, and financial decisions and serve as a trusted partner to client and consultant stakeholders. The role focuses on judgment, clarity, and data‑informed decision‑making, not day to day service execution. Key Responsibilities Account Strategy & Executive Relationships • Own the multi‑year account strategy  for assigned clients. • Serve as the primary executive‑level contact  for client leadership. • Support clients as they evaluate virtual care benefit options, tradeoffs, and implications, and position their decisions to optimize employee cost savings, satisfaction, and access. Renewals, Retention & Growth • Lead Value story and cement renewal and upsell opportunities for client, in partnership with account teams, clients and brokers. • Develop and present clear recommendations and actions to address any concerns or ROI for product • Create necessary urgency and actions to mitigate any “at risk” clients in order to impact the results with leadership, clients and account teams. • Leverage analytics platforms and AI‑enabled tools to monitor and communicate performance and identify risks or opportunities • Balance client value with long‑term business sustainability. Consultant & Market Engagement • Manage relationships with consultants influencing assigned accounts. • Represent the organization clearly and professionally in competitive situations. • Bring relevant market and regulatory considerations into client discussions. Internal Coordination • Provide clear direction to internal partners, including account team partners, service and product teams in order to support your business effectively. • Escalate risks, resourcing needs, or execution issues through established leadership channels. ·       Diagnose client pain points and partner across the matrix to drive to solution.   Location & Travel • U.S.‑based role with remote or CVS Health corporate location flexibility • Up to 10-15% travel, including overnight and short‑notice travel as business needs require Measures of Success Success in the SAE role is demonstrated by: • Strong client retention  and growth results • Clear, timely, and defensible renewal strategies • Utilization and Engagement growth YOY, effective use of strategies • Credible relationships with client and consultant executives • Effective anticipation and management of financial or strategic risk • High‑quality decision‑making that improves long‑term client and portfolio outcomes Ideal Candidate Profile • Has 7+ years of healthcare or managed care experience , with exposure to large employer accounts • Has led complex client benefits and product positioning discussions • Is comfortable translating product value and client intent into clear recommendations • Can engage confidently with senior clients and consultant stakeholders • Exercises