Customer Success Specialist

CUSTOMER SUCCESS SPECIALIST - TACTICS & COACHING - VIDEO Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics . Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SOCCER TACTICS, INTEGRATED VIDEO + WEARABLES, AND REVENUE-DRIVEN CUSTOMER SUCCESS We are looking for a talented, proactive, and field-oriented Customer Success Specialist (Tactics & Coaching - Soccer) whose drive for elite performance aligns with our ambitious, fast-growing company. Based in the United States, you will be a key driver in onboarding, supporting, and elevating our professional soccer accounts across North America (MLS, USL, NWSL, and elite academies). You will bridge the gap between tactical data (Impect/packing data), video analysis workflows (Focus/MatchTracker), athlete performance tracking (Catapult Wearables/GPS Integration), and organizational communication (Catapult Hub). Working hand-in-hand with our Business Development Managers (BDMs), you will play a critical commercial and strategic role: retaining existing clients, expanding product adoption, and identifying revenue opportunities and service threats beyond day-to-day user requests, reading executive and directional shifts within sports organizations. WHAT YOU’LL DO • High-Impact Presentations & Industry Representation: Design and deliver compelling, high-value presentations and technical workshops tailored for professional clubs, federations, and high-level decision-makers. Represent Catapult as a speaker and subject matter expert at small tactical roundtables, large federation assemblies, industry conferences, and major business events. • Full-Ecosystem Workflow Enablement (Video + GPS + Hub): Onboard and train professional soccer clubs on Catapult’s integrated suite: Video Analysis (Focus/MatchTracker), Integrated Wearable/GPS Data, Tactical Metrics (Impect), and Catapult Hub for organization-wide video and data sharing across technical staff, executive leadership, and players. • Client Transition & Value Enablement: Support soccer clubs transitioning to Impect, Focus, and Catapult video platforms. Work alongside team analysts and performance staff to align analytical workflows with Impect data sets and Catapult wearable metrics, ensuring seamless migration and rapid time-to-value (hands-on data engineering is a plus, but consultative workflow guidance is the primary focus). • Proactive Account Retention & Business Intelligence: Act as a trusted strategic consultant for Performance Directors, Head Analysts, and Technical Staff. Look beyond routine user tickets to evaluate account health, understand high-level club decisions, and protect core revenue. • High-Frequency Field Presence & On-Site Support: Travel extensively across North America to conduct hands-on training, provide match-day or pre-season support, facilitate tactical workshops, and