Program/Project Management Senior Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Who We Are We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too—driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change, you’ve come to the right place. Position Description For customers who want to get the most value from Salesforce with an enterprise experience and proactive, expert support, Signature Success provides a deeper level of partnership, timely insights, and resources to help them achieve their goals. The CSM/CRM Center of Excellence  team supports the CSM/Customer Risk Management (CRM)  organization by helping coordinate key initiatives, maintaining operational rigor, and partnering across teams to improve the experience for our employees and customers. Our partners include Offer Management, Cloud Success, the Customer Success COO organization, Sales Strategy, and others. We are seeking a detail-oriented and collaborative Program Manager (Level 6) to support the execution of priority programs and recurring business deliverables. Reporting to the Senior Director, Programs & Governance, this individual contributor will help organize workstreams, track progress, develop clear materials, and coordinate with partners to keep projects moving. This is a hands-on role suited to someone with strong senior-analyst-level program coordination, communication, and problem-solving skills who is looking to grow their experience. Initial Program Focus Signature Trial Program: Help coordinate the Signature trial program by maintaining plans and trackers, organizing stakeholder meetings and follow-ups, tracking trial activities and milestones, collecting updates and feedback, and preparing concise status reporting. Work with program owners and cross-functional partners to surface open questions, dependencies, or risks and support timely next steps. The role supports orchestration and execution of the program rather than independently setting its overall strategy. Release Readiness Overview: Support the development and ongoing coordination of the release readiness overview deck. Gather inputs from relevant teams, maintain timelines and version control, help organize and synthesize content into clear slides, follow up on outstanding contributions, and assist with review and publication cycles. Help ensure information is accurate, consistent, and ready for stakeholder use. Beyond these initial priorities, the Program Manager will take on additional projects, reporting, operational coordination, and special assignments as team needs evolve. Responsibilities • Support the day-to-day coordination and execution of assigned programs, including the Signature trial program and release readiness overv