Program/Project Management Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Who We Are We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help companies across industries connect with customers in new ways. We empower our employees to be Trailblazers—growing their careers, driving innovation, and improving the state of the world. Position Description Salesforce Signature Success helps customers maximize the value of their Salesforce investment through proactive guidance, expert support, and a deeper level of partnership. The CSM/ CRM Center of Excellence team supports the CSM &b CRM organization by coordinating priority initiatives, improving how teams work together, and helping deliver a consistent experience for our people and customers. The team partners with stakeholders across Customer Success, Offer Management, Cloud Success, Sales Strategy, and other functions. We are seeking a collaborative, organized Program Manager (Level 7) reporting to the Senior Director, Strategic Programs & Governance. This person will coordinate and deliver cross-functional programs, build strong relationships, and translate evolving business needs into practical plans and clear communications. Initial Program Focus: M&A Pooled CSM Community The initial priority for this role will be helping establish and support a new M&A pooled Customer Success Manager (CSM) team. This community will bring together CSMs joining Salesforce through acquisitions who are not aligned to the existing global field operating units (OUs). As the community lead, the Program Manager will help create a welcoming, connected, and effective experience for these CSMs. Working with the team’s leadership and cross-functional partners, they will help inform on onboarding and enablement touch points, establish community communications and operating rhythms, surface common needs and feedback, and help connect team members with the right Salesforce resources and partners. The role will help shape and improve this new program as it develops, while also supporting other strategic programs over time. Responsibilities • Coordinate the planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions. • Serve as community lead for the new M&A pooled CSM team, helping foster connection, knowledge sharing, and a sense of belonging across acquired teams. • Partner with team leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities. • Help establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working. • Gather input from CSMs and partners, identify common challenges, and recommend incremental improvements to the community experience. • Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps. • Track program progress, part