Director, Member Services, Medicaid

Become a part of our caring community   Humana is committed to helping people achieve their best health by delivering innovative technology solutions that enable exceptional member and provider experiences. The Director, Segment Quality Engineering is a strategic technology leader responsible for advancing quality engineering practices across a defined portion of Humana’s technology portfolio. Reporting to the AVP, Quality Engineering – Segment, this role will lead teams responsible for delivery quality, test automation, release readiness, and continuous improvement across multiple product and application teams. This leader will work closely with Product, Engineering, Architecture, Platform, DevOps, and enterprise quality partners to embed quality throughout the software development lifecycle and improve release confidence, delivery speed, and production stability. Responsibilities   • Lead quality engineering strategy and execution across a defined portfolio, domain, or segment.   • Lead and develop quality engineering managers, leads, engineers, and SDETs; drive organization design, talent growth, and team performance.   • Establish portfolio quality goals, KPIs, and governance to improve delivery quality, release readiness, and production stability.   • Embed built-in quality across planning, design, development, testing, and deployment.   • Oversee test strategy and execution across functional, integration, end-to-end, regression, and release validation.   • Own portfolio-level quality risk management, including defect trends, release concerns, environment issues, and cross-team dependencies.   • Drive automation-first practices and integrate quality signals, validation, and gates into CI/CD pipelines.   • Lead adoption of AI-enabled quality engineering capabilities and promote innovative practices that improve speed, coverage, and reliability.   • Sponsor modernization of quality frameworks, tooling, and test approaches for APIs, distributed systems, and cloud-native platforms.   • Oversee non-functional quality practices, including performance, resiliency, operational readiness, and security validation.   • Use metrics and production insights to drive continuous improvement, maturity, and investment priorities.   • Partner with segment and enterprise stakeholders to align execution with broader quality engineering strategy, standards, and reference architecture direction.   • Ensure responsible adoption of AI and compliance with applicable security, privacy, regulatory, and operational standards.   Use your skills to make an impact   Required Qualifications   • Bachelor’s degree or equivalent experience.   • 10+ years of experience in software engineering, quality engineering, testing, or related technical disciplines.   • 5+ years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise environments.   • Experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio.   • Demonstrated success driving quality engineering modernization, including automation, tooling, process improvement, and metrics-driven execution.   • Strong understanding of Agile, DevOps, and CI/CD practices.   • Experience with API, UI, integration, regression, and end-to-end testing approaches.   • Familiarity with distributed systems and modern application architectures.   • Strong communication and stakeholder management skills, with the ability to influence cross-functional leaders.   • Experience working in matrixed organizations and leading geographically distributed teams.   • Proven experience leading adoption of AI capabilities within Quality Engineering processes. • Demonstrated success leveraging AI