Principal Associate, Project Management - Debit Operations Network Releases

Principal Associate, Project Management - Debit Operations Network Releases Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements. About the Team: Our team manages the foundational ecosystem of standards, technologies, and rules enabling secure, efficient global commerce across thousands of issuer, acquirer, and processor partners. Dedicated to maintaining network integrity and driving innovation in payment standards, we orchestrate seamless collaboration across internal product, technology, delivery, and NetDocs teams. We drive the operational implementation of major network releases, ensuring meticulous planning, governance adherence, rigorous certification, proactive communication, and comprehensive support for all quarterly network mandates to deliver reliable payment experiences worldwide. Responsibilities: • Drive the end-to-end delivery framework for network releases to ensure mandates are well-managed and partners are supported. Release activities include: • Collaborate with technical teams to define network and gateway release schedules, ensuring broad communication and the successful establishment of internal milestones. • Collaborate with delivery teams to ensure the timely submission of change requests, ensuring full adherence to governance standards and requirements. • Oversee the rigorous revision of Operating Rules and technical documentation to ensure clarity and accuracy. • Provide proactive communication and expert guidance to network participants throughout the release lifecycle to facilitate the successful integration of enhancements. • Partner with the NetDocs team to facilitate the efficient and timely dissemination of network release documentation and communications to all network participants. • Provide guidance to relationship managers and implementation managers for their deep-dive sessions with issuers, acquirers, and processors regarding mandated and optional release components • Partner with Product, Tech, and Test organizations to ensure network infrastructure and testing environments are ready for client setup and certification efforts • Oversee the Gateway test case workbook release lifecycle, coordinating with the testing team to ensure technical accuracy and strict adherence to documentation style and formatting standards before publication. • Serve as the primary subject matter expert for network releases within the Operations organization, managing information flow between internal product teams and client account managers • Work closely with internal tech and product partners to plan and monitor milestones critical to ensuring successful execution • Provide and support transparency and reporting to network leadership on the status of release adoption and overall network health • Identify systemic trends in release failures and partner with internal teams to improve and establish necessary processes • Travel as required to gain a deep understanding of core operational processes Basic Qualifications: • Bachelor’s Degree or Military