Senior Manager, Business Operations Enablement - Cigna Healthcare - Remote

Are you passionate about building the operational foundation that enables innovation and growth? As the Senior Manager, Business Operations Enablement, you will lead the systems, processes, tools, and capabilities that help value-based care programs scale successfully across the organization. Supporting initiatives such as Collaborative Accountable Care (CAC), Hospital Collaborative Care (HCC), specialty value-based programs, and emerging pilots, you will create the operational infrastructure that transforms strategy into sustainable execution. In the Senior Manager role, you will partner across Value-Based Care Program Management & Operations, Business Readiness, Design & Innovation, Provider Network & Relations, Analytics, Technology, and other key stakeholders to drive operational excellence, continuous improvement, automation, and organizational scalability. You will lead a high-performing team focused on delivering efficient, measurable, and repeatable business outcomes while enabling growth across the value-based care portfolio.   Key Responsibilities Drive Operational Excellence and Business Enablement • Lead the strategy, governance, and execution of business enablement capabilities that support operational consistency, scalability, and organizational effectiveness. • Create visibility into operational priorities, risks, resource needs, and performance to support informed decision-making. • Partner with leaders across the organization to improve business processes, strengthen operating models, and enhance organizational readiness. Advance Tools, Data, and Automation • Serve as the business owner for CCOP and related operational platforms, ensuring tools, reporting, and data remain aligned to evolving business needs. • Drive automation and workflow improvements that reduce manual effort, increase efficiency, and improve operational controls. • Establish standards for data integrity, reporting quality, and user adoption across operational systems. Enable Resource Planning and Business Performance • Develop capacity planning and forecasting capabilities that support workload management, resource optimization, and strategic planning. • Deliver actionable insights through dashboards, reporting, and performance metrics that improve operational outcomes. • Identify emerging capacity risks and recommend solutions that support sustainable growth. Lead Continuous Improvement and Knowledge Management • Simplify and standardize processes to improve efficiency, reduce risk, and enhance the user experience. • Establish documentation, playbooks, and knowledge-sharing practices that promote consistency and organizational learning. • Champion a culture of continuous improvement, innovation, and operational maturity. Inspire and Develop High-Performing Teams • Lead, coach, and develop a team responsible for business enablement, operational excellence, analytics, tools, process improvement, and knowledge management. • Foster an inclusive, collaborative environment that encourages growth, accountability, and innovation. • Align team priorities to business objectives and empower employees to deliver meaningful results. Required Qualifications • 7+ years of experience in business operations, operational excellence, business enablement, program management, process improvement, or related disciplines. • Experience leading cross-functional initiatives and influencing stakeholders across multiple functions. • Experience managing business-owned systems, operational platforms, or enterprise tools. • Demonstrated ability to translate business needs into operational solutions and technology requirements. • Strong analytical, problem-solving, organizational, and strategic planning skills. • Excellent communication, facilitatio