Operational Risk and Business Manager – Global Markets

Role Purpose This role supports the Head of Commercial Risk & Business Management and the business in Front office Global Markets.  The Operational Risk and Business Manager will be supporting the Chief Commercial Office strategic agenda to optimise Global Markets, client coverage, financial performance, and operational & organisational efficiency. Partnering with the business and risk function to identify assess and manage its processes and risks within agreed risk appetite using the organizations risk framework. Support the product and sales business to proactively drive product development and implementation, adherence to the risk and conduct framework, policy and regulation compliance and changes. Implement industry wide best practices for risk management and ensure alignment across the organization. Role Responsibilities Business Growth & Planning • Partner with senior business heads across FX Trading, Global Markets Treasury, Sales, Trade Finance and Product and Payments to develop and implement operational strategies, which drive trading performance, identify growth opportunities and improve process efficiency. • Business Management activity • Continuously optimise day-to-day Front Office operations, identifying and implementing efficiencies across Trading and Sales workflows • Collaborate cross-functionally with Risk, Compliance, and Operations teams to ensure regulatory compliance, internal policy adherence and effective risk management • Act as liaison between Global Markets and Banking Front Office, leadership, and other departments e.g. Risk, CEO Office, Compliance, Legal, Operations, Transformation and Technology • Support budgeting and forecasting, ensuring alignment with business objectives and performance targets • Lead, drive and support product development and strategic change from ideation to execution, designing scalable solutions and removing operational barriers • Relationship and cost management of all third-party vendor platforms and service providers (Bloomberg, Refinitiv, 360T, Integral, etc.), ensuring operational continuity • Establish business governance in conjunction with Desk and Sales Heads ie. Regular business reviews, management meetings. • Production and delivery of formal top-quality presentations for Board meetings, Shareholder meetings, Senior Management meetings, Strategy sessions and other such forums. • Monitor and improve metrics and processes to measure the effectiveness of Sales and Relationship Management. • Implementation and maintenance of management information data sets. • General support to Head of Commercial Risk and Business Management, Chief Commercial Officer and broader Exco. Project Management • Work in close coordination with product, technology, operations, and business heads on strategic projects. • Ensure horizon scanning observations are considered for business impact and implement enhancements as required. • Organize and prioritize critical issues and required information for Heads of Business to facilitate efficient decision making. • Act as a point of contact between Head of Commercial Risk and other stakeholders, providing oversight and guidance to projects of high importance. • Manage new initiatives and strategic projects, as requested by the Head of Business, other lines of lines of business or self-identified. Risk Management • Proactively support the business in managing operational and regulatory risks within the Firm's risk appetite framework, escalating issues as needed to senior leadership • Identify, escalate, and mitigate business risks that could impair our ability to do business. • Maintaining the requirements of the Enterprise Risk Management Framework and the Operational Risk Management Policy for Treasury and FX, ensuring that