Retail Sales Operations & Communications Manager

Job Description Retail Sales Operations & Communications Manager Vacancy Status Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill) AI Disclosure As part of the application process, Artificial Intelligence will be used in the hiring process for this role Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Oshawa Elevation centre three times per week, at minimum. Reporting to the Director of Retail Excellence, and working closely with the General Director of Sales, the Retail Sales Operations & Communications Manager will work to integrate the retail and sales organizations. You might be a good fit for this role if you’re an expert communicator and eager to align perspectives and priorities. The ideal candidate for this role embodies the GM Behaviours and is motivated by the desire to continue to drive sales/communications process improvements, internally and with our Dealer Network. The ability to lead change, collaborate, and the effective prioritization of an ambiguous and fast-paced priorities is key. This role will also lead the Training team – responsible for the development and execution of Dealer Network and Wholesale training.   What You’ll Do: Serve as a conduit of communication to the Dealer Network and integrates the retail and sales organizations on key strategies:   Leadership of Training Team: • Support the modernization, development and execution of Dealer and Wholesale Development including: • Development and execution of the DM new hire curriculum. • Canadian Lead for Google Migration and Transformation. • Canadian Lead for Dealer Success and Transformation via Salesforce and integration with Global IT and AI Centre. • Recurring HQ development touchpoints (e.g., Lunch & Learns, Learning hours, diagonal slices with leaders). • Field Professional Development Days (PDDs). • Build and maintain a growth mindset learning curriculum , focused on developing future-ready capabilities (e.g., Power BI, analytics, AI, financial acumen). • Create and maintain cross-functional training for VSMs/DMs in partnership with CCA, Finance, Legal and other stakeholders (e.g., Goodwill, Claims, SPA, EV strategy, distribution, digital tools). • Optimize Studio operations. • Manage Dealer Training agency partnership.   Sales Operations Processes: • Lead coordination initiatives for the dealer and executive meetings, and assist in content planning and execution of VSSM and dealer events. • Coordinate and execute key company/Dealer meetings ie) ERT, Dealer Business Conferences, etc. • Manage the DCT process including content coordination, action item management and dealer communication. • Assist with the coordination and flow of new ideas and programs throughout GM Canada.  • Maintain existing, and develop new, data analytics dashboards/reports.    Communications:   • Responsible for the development and execution of both internal and external communication strategies, including preparing compelling monthly leadership communications for our Dealer Network. Ie) AMAs, Field Communication process, Dealer Calls, Field Calls, FNM. • Identify and execute strategies for improved network communication across GM Channels focusing on comprehensive messaging aligned with business objectives. Other   • Prepare content and make presentations to all levels of management.  • Support on special projects and analyses as required.        Key Skills & Competencies • Ability to see the big picture - Strong conceptual and critical thinking skills that enable seeking out and distilling information from many different sources into a clear understanding  of the past, present and potential futures.  • Comfortable workin