Manager, Copay Capabilities

The Manager, Copay Capabilities will play an important role within the Copay COE supporting the development and advancement of innovative capabilities in the copay space. This individual will work closely with internal AbbVie partners and external vendors to identify opportunities, shape ideas, and help bring new copay capabilities to life. The Manager will partner with APEX, BTS, Copay Program Management teams, and other cross-functional stakeholders to translate business needs into practical solutions that improve affordability program effectiveness, strengthen operational execution, and expand AbbVie’s ability to use copay information across the broader organization. Primary responsibilities for this position include, but are not limited to: • Support the identification, evaluation, and development of innovative copay capabilities that address patient access, affordability, operational, and business needs. • Partner with the Associate Director, Copay Capabilities to translate strategic priorities into actionable innovation roadmaps, project plans, and capability requirements. • Work cross-functionally with APEX, BTS, Copay Program Management teams, Patient Services, Finance, Legal/OEC, and other stakeholders to assess opportunities and advance priority initiatives. • Collaborate with external vendors to explore, assess, pilot, and implement new solutions that enhance copay program performance, insight generation, fraud and abuse mitigation, patient experience, and operational efficiency. • Help develop business cases, capability briefs, requirements, timelines, and success measures for new copay innovation initiatives. • Serve as a day-to-day project lead for selected copay capabilitiy workstreams, coordinating milestones, risks, dependencies, and stakeholder communications. • Support the collection, organization, and sharing of copay information, insights, and best practices to better serve the broader AbbVie organization. • Partner with data, analytics, and technology teams to advance internal tools, reporting, automation, AI-enabled capabilities, and other solutions that improve decision-making across the Copay COE. • Contribute to a positive, collaborative team culture by communicating clearly, escalating issues appropriately, and helping drive disciplined execution across innovation initiatives. • Requires minimum of a Bachelor’s Degree; Master’s Degree a plus. • A minimum of 3-5 years of experience in the pharmaceutical, healthcare, patient services, market access, finance, analytics, operations, technology, or related commercial function. • Experience supporting cross-functional projects, capability development, process improvement, vendor partnerships, or technology-enabled business initiatives preferred. • Working knowledge of patient support programs, copay programs, affordability solutions, or the healthcare access landscape preferred. • Candidates should have awareness of the compliance and regulatory environment for manufacturers in the pharmaceutical space. Skills/Knowledge Required: • Strong project management, problem-solving, and organizational skills. • Ability to plan, prioritize, execute, follow up, and escalate issues in a fast-paced environment. • Ability to collaborate across functions and build effective working relationships with internal partners and external vendors. • Strong written and verbal communication skills, with the ability to translate complex concepts into clear business requirements and stakeholder updates. • Demonstrated curiosity and interest in innovation, technology, analytics, automation, AI, and emerging healthcare affordability solutions. • Experience with data, reporting, dashboards, business intelligence tools, or technology-enabled process improvement preferr