Global AV Events and Production Engineer

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: 10/15 Anticipated Posting Close Date*: 11/15 *Job posting may close early due to the volume of applicants. Global AV Events and Production Engineer Fastly is a leading technology company dedicated to providing a better, faster internet experience. We're seeking an AV (Audio-Visual) Events and Production Engineer to elevate our company event experiences — someone who can both keep day-to-day AV reliable and build a long-term program for Fastly's global AV footprint as we scale. This role supports the operation of the company's voice, wire, and computer data services. Maintains documentation on network configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards. Troubleshoots problems, configures and tests networks. May install and repair new and upgraded voice/wire systems, data terminals, and networks. What You'll Do: • Provide on-site AV support and live streaming for company events — All Hands, Sales Kickoff, Company Kickoff, QBRs, Exec Summit, and more • Work on the design, installation, and configuration of AV systems across our global office footprint, partnering with Workplace on new builds, upgrades, and decommissions • Collaborate with external AV vendors for customer-facing events, and provide support to our Communications and Events team • Develop and maintain AV standards, documentation, and training so the broader support team can troubleshoot and maintain systems confidently • Maintain conference room AV systems and our global equipment inventory through regular upkeep • Conducts research and evaluate new AV products via pilots to recommend future enhancements • Participate in general service desk triage: monitor the support queue, assess incoming requests, categorize and prioritize them, resolve what you can, and route or escalate the rest to the right team with clear context What We're Looking For: • 5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices • Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs • A track record of building trust with both internal stakeholders and external vendors • Experience scoping large efforts, prioritizing competing demands, and negotiating timelines • Excellent written and verbal communication skills, with the ability to work independently across multiple priorities • Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams) We’ll be super impressed if you have experience in any of these: • Holding a certification in A/V technology • Using data-driven metrics to guide AV technology investment and measure program performance • Translating stakeholder requirements into an actionable roadmap and driving improvements at both the local office and global program level • Running technology pilots and evaluations that directly informed adoption decisions • Consulting directly with event organizers on technical requirements and keeping them informed before and during live events Work H