Digital Product Manager, Tissue Acquisition Experience

POSITION SUMMARY: The Product Manager will be responsible for driving the product roadmap for the E2E tissue acquisition journey across internal and external users at Natera. You will partner with key stakeholders across Natera to continuously improve the suite of products for the tissue acquisition process, solving key pain points for stakeholders involved in this process, including patients, clinics, pathology labs and operation teams. You will build a range of software solutions to streamline the existing process, reducing time and effort for tissue collection to support the growth of Natera’s Signatera testing. If you enjoy diving into complex problems to define solutions that improve processes in an ever changing environment, this role is for you. PRIMARY RESPONSIBILITIES: • Drive product roadmap and continuously evaluate outcomes that align with Natera’s mission and supports our commercial operations team in delivering exceptional customer experience • Drive innovation and product strategy, create/maintain product roadmaps, prioritize features based on internal and external feedback to optimize user experience • Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making • Collaborate with SMEs across Natera to define processes and SLAs, identify and plan for operational changes driven by new platform and feature launches. • Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with on-shore and off-shore scrum teams. • Partner with UX designers, engineers and QA to deliver seamless user experiences that meet both business and user needs. QUALIFICATIONS: • Bachelor's degree in engineering, business, healthcare, or related field • 3-5+ years of experience in digital product management; previous experience in healthcare, healthtech, or biotech a plus. • Proven track record of leading organizational transformation, with a focus on customer service and supporting complex operational processes (e.g. identifying opportunities to streamline end-to-end processes) • Ability to work and influence cross-functional teams; effective at building rapport with key stakeholders • Excellent communication and relationship-building skills. Strong analytical and problem-solving skills, with the ability to use data to drive product decisions. • Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically • Experience working in an agile development environment; prior experience leading and influencing remote engineering teams The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $114,200 — $142,800 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take