Merchant Monitoring Manager

Who We Are The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com. What You'll Do The Manager, Merchant Monitoring Operations is responsible for leading the day-to-day operations of TabaPay’s ongoing merchant monitoring function. This role oversees the execution of merchant monitoring programs throughout the merchant lifecycle, ensuring required reviews, validations, documentation, reporting, escalations, and follow-up activities are completed accurately, consistently, and within established service levels. This is a highly operational and process-focused leadership role. The Manager is accountable for managing team capacity and workload, review schedules and queues, service levels, backlogs, merchant outreach, persistent monitoring workflows, cross-functional dependencies, quality, reporting, and operational performance. The Manager will lead a team of Merchant Monitoring professionals and partner closely with Client Success, Customer Due Diligence, Finance, Legal, Information Security, Fraud, and other stakeholders. The successful candidate will bring strong operational discipline, people leadership, analytical capabilities, and a continuous-improvement mindset to build a scalable and effective merchant monitoring operation. Key Responsibilities Merchant Monitoring Operations • Lead the day-to-day execution of TabaPay’s ongoing merchant monitoring programs and associated workflows. • Manage the end-to-end monitoring lifecycle, including scheduling, merchant outreach, documentation collection, review and validation, escalation, disposition, evidence retention, reporting, and closeout. • Ensure monitoring activities are scheduled and completed in accordance with applicable program requirements, risk-based frequencies, and established service levels. • Manage workload, review queues, aging, and team capacity to ensure monitoring requirements are completed timely and effectively. • Establish effective daily and weekly management routines to identify blockers, manage priorities, and drive work to completion. • Ensure operational processes supporting persistent merchant monitoring tools and alerts are appropriately managed, documented, assigned, investigated, escalated, and resolved. Monitoring Programs Oversee operational execution of merchant monitoring requirements, including: • Periodic and Annual Reviews: Validation of business and ownership information, product and use case, financial and credit risk, contractual compliance, and, where applicable, AML, sanctions, regulatory, and licensing controls. • PCI Compliance: Collection and validation of current PCI DSS compliance documentation and status based on applicable merchant or service-provider requirements. • Network Program Compliance: Verification and ongoing monitoring of merchant compliance of business activity against applicable program requirements and prohibited activities, including specialty merchant programs. • Persistent Merchant Monitoring: Operational oversight of continuous or event-driven merchant monitoring tools and related workflows, including review, disposition, escalation, and documentation of monitoring alerts. • Additional Monitoring Programs: Support the implementation and ongoing execution of new or evolving regulatory, network, contractual, risk, or compliance monitoring requirements. Ensure program-sp